Terrace East and West Community Meeting Minutes – Sept 26 2022

Speakers: Trish, Elke, Claire, Leonard, Timi, and Kevin
Date: September 26, 2022
Residents in Attendance: 54

Welcome and opening remarks by Trish

  1. APEX Pharmacy (Elke – Pharmacist, Manager, Co-Owner)
    • Apex Pharmacy specializes in services for Menno Place Campus and is located on the first floor of the Pavilion. Medication services include vials, blister packs and pouches.
    • Pharmacy staff deliver medication to residents on campus. Residents are also welcome to visit the pharmacy.
    • Pharmacy has free boxes of rapid tests available for residents.
    • Pharmacy provides flu vaccine clinics and COVID vaccine clinics with Menno Place.
  1. Good First Contact (Claire)
    • Claire is the receptionist for the Terraces and Primrose Gardens.
    • She is in Primrose Gardens in the morning and in Terrace East in the afternoon.
    • The phone number follows her. Residents are welcome to call.
    • Claire is a good first contact about bus trips, light bulbs, parking, etc.
  1. Room Rentals (Leonard)
    • Room rentals are not available in the Terraces at this time.
    • The large activity rooms in Pavilion and Primrose Gardens are now available for private rentals. The rooms fit approximately 15 – 20 people. Book through reception, Claire.
    • Guest suites are not available for rent, nor is the chapel.
  1. Air Conditioners (Leonard)
    • Residents are encouraged to wait until after Thanksgiving to request the removal of their air conditioner.
    • When residents are ready to have their air conditioner taken out, residents may contact Claire.
    • Residents are welcome to leave their air conditioner in all year.
  1. Electric Scooter Parking (Leonard)
    • There is a small scooter parked in scooter parking stall #16. It has a layer of dust on it.  If anyone knows who this scooter belongs to, please let Claire know.
  1. Recreation (Timi)
    • Come to the “Thankful Party” on Thursday, October 6 at 2:30 in the dining room for pumpkin pie and coffee as well as accordion entertainment.
    • October bus trips include:
      • Oct 6 – free shuttle to advance voting pole
      • Saturday, Oct 8 – Cranberry Festival in Ft. Langley;
      • BC Ferry Trip – those on September waitlist get first pick
      • Willowview Farms
      • Wal-Mart
    • Residents, please read the monthly activity calendars. In person activities are highlighted in yellow. Non-highlighted activities are on Channel 10.
    • Ceramics class with Emily every Tuesday.
    • Recreation is always open to suggestions and feedback.
    • Jackie will be hosting dinner club once per month on Wednesdays.
    • Jackie is here on Saturdays – look for in person activities.
  1. Nursing Staff (Trish)
    • Geeta (who was introduced) is the Nursing Care Supervisor in charge of Assisted Living. LPNs and care staff report to Geeta. Geeta works directly under Trish.
    • Terrace West – there is a new program: Independent Plus. Darlene is in charge of providing services to assist people to stay in Terrace West with support services.
  1. Puzzle Room (Trish)
    • Terrace West 2nd floor room has been used for puzzles. A notice went up stating the room would be repurposed.
    • Staff have received concerns and have taken it into consideration. Staff recognize the value the room holds as Terrace West have limited communal space.
    • The puzzle room will remain the puzzle room. The sign has been taken down.
  1. Terrace West Water Upgrade (Trish)
    • The water upgrade in TW caused some issues. Maintenance has tended to the specific concerns. Staff believe these matters have been resolved.
    • If residents have unresolved water issues, please let Claire know.
  1. Terrace East COVID update (Trish)
    1. There were two new COVID + cases yesterday.
    2. Staff will notify Fraser Health and wait on instructions. Staff will not close down dining or activities unless required to do so.
    3. Recommend: residents wear masks in small spaces i.e. elevators, group activities.
  1. Chaplain (Kevin)
    • Kevin hosts prayer group at 9:00 am on Wednesdays
    • He also hosts Fellowship group at 2:30 in the TE 4th floor lounge on Wednesdays.
    • There have been some challenges with sound on Channel 10 – they are working on it.
  1. Away Signs (Trish)
    • Residents, hang the away sign on your door when leaving the building.
    • It is a great communication tool when we need to account for people.
    • More signs are available in the wellness centre.
    • The new signs are purple. The older signs are white with blue on the other side.
  1. Green Sleeves (Trish)
    • Terrace East residents, staff assist with this information. Fraser Health requires Assisted Living residents get a new MOST every year.
    • Terrace West residents, please ensure the information is complete and easily accessible on your fridge. Important information includes medications, doctor contact info, primary contact info and allergies.
    • The MOST is to be completed with your doctor.
    • Judith is going to help facilitate getting green sleeves in Terrace West as well as to the three IL residents in Terrace East.
  1. Discussion Open to Floor (Trish)
    • Resident asked why the pendant system in Terrace East only works in suites when other pendants have a larger range.
      • Staff are working on a business proposal to get a new pendant system.
      • Staff are looking into an upgrade for pendants that work beyond the suites.
      • This is complicated by the fact that the current system is hard wired into the building and goes directly to care staff phones.
    • Terrace West residents are encouraged to consider getting their own pendant i.e. Life Line.
    • Resident expressed concern that the ambulance came for her husband but took her medication. Resident states the writing on the bottle is too small.
  1. Power Outage (Leonard)
    • There was a recent power outage due to emergency work on nearby lines.
    • Leonard commends the residents who called the afterhours building emergency line.
    • When the power goes out, the generator comes on which provides limited power in the suites. Only some power outlets and lights will work.
    • Please do not flip the breakers. This will not help during a power outage.
    • Once per month maintenance run a generator test.
  1. Automatic door opener (Trish)
    • Menno Apartments has trialed an automatic door opener in one of the suites.
    • Staff are looking at grant money to see if we can purchase more.
    • We can revisit when we get more info.
  1. Next meeting to be held in November. Date TBA.

Pavilion Community Meeting – Sept 12 2022

Pavilion Community Meeting Minutes

Date:   September 12, 2022
Speakers: Trish, Leonard, Timi, Kevin, Elke
Residents in Attendance: 22

Welcome and opening remarks by Leonard.

  1. Room Rentals (Leonard) – The large activity room on the third floor is now available for private rentals. Book through reception.
  2. Scooter Parking (Leonard) – Temporary scooter parking is located in the second floor lobby. Staff continue to look for a long term solution.
  3. APEX Pharmacy (Elke – Pharmacist, Manager, Co-Owner)
    1. Apex Pharmacy specializes in services for Menno Place Campus and is located on the first floor of the Pavilion. Medication services include vials, blister packs and pouches.  Pharmacy staff are able to deliver medication to residents on campus.
    2. Pharmacy has free rapid tests available for residents.
    3. Pharmacy will coordinate flu vaccine clinic with Menno Place.
  4. COVID Update (Trish) – There are currently no positive COVID cases in the Menno Apartments. Of the 45 cases in the Terraces, 44 people have their four COVID vaccines.  Most residents had mild cold symptoms, primarily a sore throat/tickle in their throat.
    1. Recommendation: residents think about wearing masks again.
    2. Residents, if you feel unwell, please stay in your suite. You may call Tamara or Apex Pharmacy for a rapid test.
  5. Recreation (Timi) – Please read the monthly activity calendars. In-person activities are highlighted in yellow which include: coffee social on Tuesdays, ceramics on Wednesdays; bus trips on Thursdays and bowling on Fridays.
    1. Youth choir will be here at 7:30 pm on the fourth Wednesday of every month.
    2. Jackie will be hosting dinner club once per month on Wednesdays.
    3. Jackie is here on Saturdays – look for in-person activities.
  6. Chaplain (Kevin) – Kevin is in the Pavilion on Thursdays. He hosts prayer group at 9:00 and fellowship group at 2:30 in the large third floor lounge. He is planning to have communion in the Pavilion dining hall in October or November. See the activity calendar for the specific date.
  7. Green Sleeves (Trish) – Please ensure the information in your green sleeve is up to date. Residents may ask their doctors to assist them in completing a MOST which outlines resident wishes (i.e. do not resuscitate). Green sleeves and/or Health Emergency Cards may be obtained from Tamara.
  8. Resident Comment/Suggestion Box (Trish) – Comment box is located on Tamara’s office door. Please feel free to share your feedback.  Please note while you are welcome to submit anonymously it is easier for staff to follow up if residents provide their name.

Open Discussion to Floor (Trish)

Fire safety

  • Resident requests residents be notified of fire drills.
  • Current process: Notices are posted in the lobby and elevators.
  • Fire safety steps are posted on the back of the suite doors.
  • When the alarm stops ringing the matter is being dealt with and it is safe to leave your suit
  • Residents, hang the away sign on your door when you leave the building. This is important in case of evacuation.

Staffing Concerns – Resident commented that staffing seems slim.

  • August and September see a high volume of vacation requests. In addition some staff have been sick. Casual staff fill in as able. Menno Place actively hires new staff.


  • Resident asked if residents are able to help.
  • Residents are always welcome to help and volunteer but are not required to do so.
  • Help where you like i.e. recreation, visiting, dining.
  • Please do not help another resident with their care (i.e. something that requires care staff such as showering, or transferring).

Food Missing

  • Residents state their requested trays have not been in the fridge when they go to retrieve them. Residents are only to take food that has their name on it. Action: A camera will be mounted to observe the fridge.

Weekend Maintenance Requests

  • There is no regular maintenance available on weekends. Please leave a message for reception or Tamara who will submit the maintenance request after the weekend. If there is a maintenance emergency (i.e. flooding) on the weekend, please call afterhours building emergency line.

Garden on West end of building

  • A new garden was created earlier this year but only residents have watered it. Work request submitted for watering.
  • Resident commented his requests for grass outside his window and for the suite doors to be painted have yet to be completed.

Next meeting to be held in November. Date TBA.

Air Conditioners at Menno Place Apartments

Summer is just around the corner and it’s time to think about air conditioners.  The common areas of each of the apartment buildings are air conditioned but the apartments are not.  Air conditioners are in stores now. If you want to buy one, don’t wait. They tend to sell out quickly.

What kind of air conditioner should you choose?

  1. Choose a portable air conditioner – one that sits on the floor and vents out the window. We are not able to install units that hang outside the window.
  2. Select a unit that is 8000 BTUs or less. Anything higher than that will trip the breakers.
  3. Menno Place’s maintenance team must do the installation to ensure it’s done correctly and safely. There is a $36.00 charge for installation which includes removal at the end of the season.
  4. If your apartment does not have a balcony/patio please check with Leonard to ensure a unit can be installed before purchasing.

How to request installation:

  1. Make sure the unit is on site, in the resident’s suite and unboxed.
  2. Provide a 3-pronged extension cord approximately 6 feet in length.
  3. Contact the receptionist in your building to request an install. The receptionist will fill out a work request and the maintenance team will attend. Air conditioner installs can usually be completed in 2-3 days.

If you order an air conditioner online please be sure to give the resident’s full address including their suite number. The unit needs to be delivered to their apartment. We have had issues in the past where delivery companies have tried to drop the units off at our warehouse which causes confusion, lost units and delays.

If you have any questions about air conditioners please contact your receptionist – Lynn for Primrose Gardens and Pavilion (604 851-4000) or Claire for Terrace East and Terrace West (604-851-4004).

UDPATE: Masks Are Now Optional for Residents

Effective April 27, 2022 residents will have the choice of whether or not to wear their mask when they are in the common spaces of the apartment building.

Although we will no longer ask residents to put a mask on, we do recommend that they wear a mask as an additional layer of protection from this very infectious variant of COVID. Their decision to wear a mask or not should be based on how “at-risk” they are for severe illness if they contract COVID. Residents can figure out their risk by filling out this worksheet.

On the risk assessment page you will see a list of “at-risk” conditions along with a chart that indicates how  age, gender and number of vaccinations factor into the risk of hospitalization. The average fully vaccinated female who is over 80 years of age with 2 at-risk conditions will have a 2.9% risk of severe COVID and hospitalization. A male in the same category has a 3.9% risk of severe COVID and hospitalization.

The highest risk is for those who are unvaccinated where the risk of severe illness and hospitalization is as high as 83.7%. If a resident has not yet been vaccinated, consider how the risk of severe COVID can be as low as 1.1% if they are fully vaccinated and have no “at-risk” conditions. Once the risk percentage has been calculated, residents can make an informed decision about how many layers of protection they will use to keep safe from COVID. Layers of protection include hand sanitizing, mask wearing, social distancing (6 feet) and vaccination, including the 4th booster shot.

The highest risk of contracting COVID is when a resident and another individual are without masks and within 6 feet from each other. This can happen in the elevator, at the dining room table, playing pool, in a car, at church and passing each other or talking in the hallway. If a resident is concerned about their own safety in any of these situations, it’s safest to wear a  mask. It is a good choice, no matter what others are doing.

Visitors, family, friends, contracted help and all staff must continue to wear masks inside the apartment buildings and when providing residents with personal care. Unvaccinated visitors are not permitted to visit inside the apartment buildings.

Please report any symptoms of COVID to the Receptionist.

TW Community Meeting Minutes – April 2022

Facilitators: Trish, Leonard, Timea                                                                     Date:   April 4, 2022
TW Residents in Attendance: 24

  1. Rent Increases (Leonard) – Some residents received rent increase notices of 1.5% that will come into effect on July 1, 2022. The rental increase is based on the BC Residential Tenancy Agreement. Residents who have lived here less than 12 months should not have received a letter.
  2. Property Insurance (Leonard) – All residents are required to have insurance. Please bring proof of insurance to Claire so a copy can be put in your file.
  3. Air Conditioners (Leonard)
    • Residents are responsible for providing their own portable air conditioner and extension cord in their suite. Menno Place installs the air conditioners.
    • Menno Place plans to install the air conditioners in May. Please let Claire know when you have your air conditioner ready in order to be put on the installation list.
  4. Spring Cleaning (Leonard) – Pressure washing is being done on campus. TW building is next. An announcement will be made at lunch when they are ready to start on TW.
  5. Staff Introductions – Bas Kervel, Manager of Enviro Services and Material Management
    • Bas oversees the nine maintenance workers on campus.
    • TW entrance – new rubber concrete complete, planters and benches to go in.
    • Residents and families are welcome to donate a bench. $1800 for a 4 ft. bench with plaque.  For more details see ca/family-and-friends/donation-benches or call Pearl at 604.859.7631 x232.
    • Maintenance requests are received by admin staff and then submitted to maintenance. Maintenance receives the requests and then prioritizes them.  Flooding/leaking take priority.  Items like broken blinds and air conditions are of general significance and may take a few days.
    • The remaining maintenance requests from the suite inspections will be completed over the next week or two.
    • All gutters have been cleaned. If issues remain/arise, please make another work request. The company will be called back to clean them.
  1. Recreation (Timea)
    • There are lots of activities this month including April 6 Easter Concert, April 8 Food Meeting with Angela and bus trip on April 21. Please see calendar.
    • A Hearing Clinic will be arranged for May.
    • Emily is a new casual recreation staff who will restart the ceramics program.
    • Resident request for regular sing-a-longs in addition to Hymn Sing with John.
  1. Mail (Trish)
    • Menno Place is actively trying to get mail returned to pre-COVID delivery. Canada Post recently assessed the spaces in Menno buildings.
    • Canada Post delivers bags of mail once a week. Menno staff sort and deliver.
    • Discussion of delivery options: Slide under door; knock on door/enter suite if no answer; residents pick up at reception.  Mail cannot be left outside suites.
  1. IL Spa Services (Trish)
    • Spa Bath – Residents are escorted from their suite to the spa bath on third floor of TE. Care staff remain on hand to assist while resident steps into tub, and the bath is filled. Service is one hour in length.  Costs $60.00
    • Shower Room – residents are escorted from their suite to the fully tiled shower room on the fourth floor of TW. Residents may request care staff to be on hand. Service is one hour in length. Costs $60.00
    • Services are available on weekly, bi-weekly, monthly or one time basis. Call Claire to book a service. 604-851-4004.
    • It is not possible for door to be put on cut out tubs in suites.
    • Foot care nurses – Claire has information about foot care nurses.
  1. Staff Introductions – Sharon Simpson, Director of Community Enrichment
    • Sharon’s position is how to “make the community better”. Sharon recognizes COVID has not made things better. The community enrichment team is working to improve community.
  1. Open Discussion to Floor (Trish)
    • Bistro will not open in the near future.
    • Resident requests variety in bistro bag. Staff have forward request to Angela. Resident encouraged to make request at the food meeting.
    • Trish is looking to bring back lunch time with TW and TE eating at the same time as long as designated seating remains.
    • Residents may call kitchen when they will miss meals on weekends 604-851-4011.
    • Trish will revisit possibility of guest parking passes.
    • Suggestions/Comments may be put in box in TW lobby. Residents are also welcome to bring questions to Claire in reception; Leonard (LEC), and Judith or Tamara (LEAs).
  2. Next meeting to be held in June. Date TBA.

MEMO: PG Community Meeting Minutes – Feb 23 2022

Primrose Gardens Community Meeting Minutes

Facilitators: Trish, Leonard, Timea, John                              Date:   February 23, 2022
PG Tenants in Attendance: 36

  1. Welcome (Trish) – Trish took over for Cheryl as the Manager of Community Enrichment. Her office is in the Wellness Center.
  2. Recreation (Timea)
    1. In-person group activities on Wednesdays and Fridays: exercise and bingo in morning, socials in afternoon.
    2. Bus trips will re-start March 10th with a simple scenic drive to start, more in future.
    3. Exercise room will re-open March 1st. Timea will be on-site to refresh and demo how to use the equipment. Sign-up sheets with will be posted soon. Reminder to sanitize equipment after use.
    4. Walking Club – coming soon! This will be a great way to socialize and stay active.
  3. Exercise Room Protocol (Trish)
    1. Masks will not be mandatory during exercises, but please wear a mask pre & post workout. These are similar rules in public gym facilities.
    2. Please do not use the exercise equipment if symptomatic or not feeling well.
  4. Elevator Safety (Trish)
    1. A recent generator test involved an elevator malfunction and a resident was stuck in the elevator, unfortunately. Repairs are being made and adjustments being done to ensure this does not happen again. Residents will be informed prior to future testing.
    2. Please be mindful of the number of people and walkers in the elevators. Avoid cramming into the elevators. Do NOT hold elevator doors to avoid potential injury.
    3. Please do not press the elevator buttons with canes for sanitary reasons and to avoid damaging the buttons.
  5. AWAY Signs (Trish) – Please hang these tags on your door when leaving the building i.e. going to church, doctor appointment, outings with family, visiting at Menno Home.
  1. TV Programs, Prayers, and Bible Studies (John)
    1. Easter Communion will broadcast on Channel 10 on Thursday, April 14th. Ingrid Schultz and Ingrid Stahl will lead the service. Communion cups will be distributed to each suite.
    2. TV programs weekly on Tuesdays, Wednesdays, and Thursdays. Chaplain contact info on back of Activities Calendar.
  2. Official Introduction of LEAs, Tamara and Judith (Trish).

  3. Updates from Leonard
    1. Leonard’s primary role is occupancy, with support from the LEAs.
    2. New Resident Orientation (including invites for family to attend) – coming soon!
    3. Leonard will continue TV Campus Updates with John Dyck.
    4. Rapid Tests – we now have ample supply of Rapid Tests for residents and visitors. All visitors must be double vaccinated.
  1. Round-table Discussion from Residents:
    1. Bistro – Will not re-open at this time due to COVID protocols
    2. Used batteries – There is a collection box inside the Wellness Centre for used, small batteries (AA, AAA, etc.). Maintenance will collect these once the bag is full.
    3. Carpet cleaning – Carpet cleaning for apartments is available ($80 fee per suite). Contact reception if you’d like to have your carpets cleaned.
    4. Canada Post mail – Canada Post still not delivering mail to individual mail boxes within a campus of care. Canada Post is currently delivering 2x per week with big bags of unsorted mail for Menno staff to sort.
    5. Walkers not allowed in Dining Room – There are a few walkers still in Dining Room creating obstacles for the dining service carts.

Memo: PAV Community Meeting Minutes – Feb 28 2022

Facilitators: Trish, Leonard                                                                           Date:   February 28, 2022
Tenants in Attendance: 23

We are pleased to be able to restart community meetings in each of the apartment buildings. This is a great place to get updates, share ideas, and keep the community informed of any upcoming changes. We welcome your feedback.

  1. Welcome (Trish) – Trish took over for Cheryl as the Manager of Community Enrichment. Her office is in the Terrace East Wellness Center.
  2. Suggestions/Comments (Trish) – A box has been installed on the LEA/REC office door. Tenants are welcome to put suggestions, comments and questions for the community meeting in the box.
  3. Away signs (Trish) – Hang the away side out when leaving the building.
  4. Elevator Safety (Trish) – Be aware of possible tripping hazards including walkers. Wear masks and attempt to physically distance. If the elevator gets stuck push the emergency button.  This button connects to security then to staff.
  5. Storage Lockers (Trish) – The deadline for claiming lockers and items in walkways was Feb 28th. The unclaimed lockers will be dealt with as abandoned and items in walkways will be moved out. Do not store flammable items in the storage room.  Do not pile items too high in the lockers. Leave room for the sprinklers.
  6. Condition Inspections (Trish) – It is the landlord’s responsibility to ensure suites are well kept. Inspections are to be done once per year.  Tamara has inspected the majority of the suites.
    1. When things are not working in suite, contact Tamara or Lynn to request maintenance.
    2. Complaints of bugs in suites – put in request, housekeeping will respond. Tenant states mix of vinegar and water spray kills silverfish.
    3. Dirt from eaves (Leonard) – Contracted grounds workers are to clean up dirt tomorrow – March 1. This should have been cleaned up faster.
  7. Rapid Tests (Trish) – Apex Pharmacy has rapid tests available for all Menno tenants age 70 and older. Tenants are to provide their name and date of birth or personal health number to Apex. Tenants may receive five tests every 28 days whether or not they are an Apex customer.
  8. Visitors (Trish) – All visitors, including family, friends and housekeepers, are to enter through the main lobby and screen-in, sanitize, and put on a new medical mask. Rapid tests are available, but not mandatory, for visitors.
  9. Exercise Rooms (Trish) – All IL exercise rooms open on Tuesday, March 1. Please sign up for time slots. We will follow up with people using the equipment to get feedback about the equipment.  Pavilion exercise room also has puzzles and library and is not to exceed maximum occupancy of 5 people.
  10. Recreation Programs (Trish) – Trish states recreation will restart bus trips and walking programs. Timea works out of Pavilion office on Thursdays and Fridays.
  11. New Resident Orientation (Leonard) Leonard is going to restart New Resident Orientations in the spring. This will be for tenants and their family.  It is an opportunity for tenants to meet a variety of staff on campus.
  12. Technology Support (Leonard) Tenant asked about computer support. Menno provides television service and internet feed as part of rent. Otherwise we do what we can to help. Tech issues are not a priority.
  13. After Hours Contact (Leonard)
    1. This phone number is on the magnet with Leonard’s photo. “Building Emergency – After Hours Flood, Plugged Toilet, Locked Out 604-.217.4418”
    2. Tenants are to call 911 or family for health related concerns. Independent Living does not provide an on-call nurse.
  14. Fire Prevention (Trish) – Dave Janzen, Risk Management is responsible for fire safety protocols. We may hold a separate meeting so he can teach us about fire protocols and run drills. When the fire alarm rings, tenants are to stay in their suites.  Wait for instructions. If necessary, the Fire department will provide directions for evacuation.
  15. Next meeting (Trish) – Next meeting to be held in April. Date TBA.

MEMO: TW Community Meeting Minutes – Feb 15 2022

Terrace West Community Meeting Minutes

Facilitators: Trish, Leonard, Timea                                           Date:   February 15, 2022
TE Tenants in Attendance: 24

We are pleased to be able to restart community meetings in each of the apartment buildings. This is a great place to get updates, share ideas, and keep the community informed of any upcoming changes. We welcome your feedback.

  1. Suggestions/Comments (Trish) – A box has been installed in TW lobby under the Rec office window.  Tenants are welcome to put suggestions, comments and questions for the community meeting in the box.
  2. Tenants are also welcome to bring questions to Claire (Reception) 604.851.4004; Leonard (LEC) 604.851.4006; Judith (LEA) 604.851.4000 ext 4018; or Tamara (LEA) 604-851.1374
  3. Lunch Time (Trish) – TW and TE have separate lunch times due to COVID. TW tenants are welcome to stay longer than 12:00 as long as they do not mingle with TE tenants.
  4. Elevator Safety (Trish) – Be aware of possible tripping hazards including walkers and canes. Wear masks and attempt to physically distance.
  5. Mailboxes (Leonard) – Canada Post will not deliver to individual mail boxes at this time. Canada Post delivers bags of mail once or twice a week. Menno staff then sort and deliver the mail.
  6. COVID Update (Leonard)
    1. It is not your fault if you catch COVID.
    2. If you are not feeling well you are asked to stay in your suite and call reception.  Meals will be delivered to you.
    3. Tenants who are COVID positive, as well as close contacts, are asked to isolate. We will do what we can to keep the dining room open.
  7. Visitors (Trish) – All visitors, including family, friends and housekeepers, are to screen-in, sanitize and put on a new medical mask in the TW lobby.
  8. Bistro (Trish) – Bistro will not open in the near future. Snacks will continue to be delivered to tenant suites.
  9. I’m Away Sign (Trish) – Hang the “I’m Away” Sign on your door when you leave the building.
  10. After Hours Contacts (Leonard)
    1. This phone number is on the magnet with Leonard’s photo.  “Building Emergency – After Hours Flood, Plugged Toilet, Locked Out 604.217.4418
    2. Independent Living does not provide an on-call nurse. Tenants are to call 911 or family for health-related concerns.
  11. Condition Inspections (Trish)
    1. There will be condition inspections in March.  You will receive notice in advance by letter.
    2. If things are not currently working in your suite, please call Claire to request maintenance
  12. Recreation (Timea)
    1. Rec staff hope to have more activities starting in March.
    2. Ashley is in the TW office and is responsible for TW and TE.
    3. Timea works out of various offices and is responsible for PAV and PG.
    4. Library is reopened – when you return books please put them in the return box and staff will reshelf them.
    5. Weekly puzzles are available on the table by the front entrance. Answers are available on Channel 10 on Thursdays.
  13. Menno Forum (Leonard) – Leonard is working on recording the Tuesday and Friday Channel 10 forums for them to be played again on Channel 10 around 12:30.  Check the schedule for “Menno Forum Repeat”.



COVID UPDATE – January 20, 2022 – Primrose Gardens


TOTAL COVID POSITIVE CASES = 9 (9 residents | 0 staff)

MOST RECENT COVID CASE = January 20, 2022

We are sorry to inform you that there are 8 additional COVID positive residents at Primrose Gardens. We have tested all symptomatic and all close contacts of the 8 COVID positive residents. We are doing contact tracing to determine if there is transmission between residents in the apartment building. This is still in progress. The first 3 residents who were discovered to be COVID positive did not have contact with each other. The high prevalence of COVID in our community is now impacting our seniors as they have been out and about in the past several days or have had a COVID positive visitor. Residents are experiencing mild symptoms or no symptoms. Residents were all called by phone prior to today’s lunch to inform them of the news that the dining room has closed at this time.

COVID positive residents have an isolation cart at their room. Any visitors must follow the PPE protocols to enter.

Residents who are COVID positive, have COVID symptoms or have been a close contact of a COVID exposed individual are given a package of material that includes an Action Sheet. This material can be viewed here – CLICK HERE

This memo was distributed at the end of the day to residents:


Date:                January 20, 2022
To:                   All Primrose Gardens Residents
Re:                   COVID Positive Residents: Total = 9

Dear Residents,

We are sorry to inform you that there are eight new COVID positive residents in Primrose Gardens, bringing the total to nine. These residents have been informed and asked to call their families. At this time we have to make some changes to resident services in order to limit the possibility of  further transmission.

As of today, January 20th the following changes are in effect:

  1. Dining Room is closed – Residents will be served their meal in their apartments. Most residents will be served from the hot carts. Residents who have tested positive will receive tray service.
  2. All visitors will be screened – There will be a host at the door to screen all visitors. Anyone who comes inside Primrose Gardens will be required to show proof of double vaccination. (The booster shot is not required.)
  3. All in-person recreation activities are cancelled. Recreation programming on channel 10 will continue. Please do not meet in groups with other residents. Keep any social gatherings with family small.
  4. Menno Place housekeeping service has been suspended for those who are isolating or COVID positive.
  5. Limit your outings as much as possible. Primrose Gardens has NOT been declared on outbreak at this time. If you are not on isolation, you are allowed to move about the building, go outside and go out into the community but please follow safety protocols (wear your mask).

We are awaiting further instructions from Public Health and will update you as things change. Please monitor yourself for symptoms. Wear your mask. Practice social distancing. If you feel sick, call reception 604-851-4000.


COVID UPDATE – January 2, 2022 – Primrose Gardens


TOTAL COVID POSITIVE CASES = 2 (1 resident | 1 staff)

MOST RECENT COVID CASE = January 2, 2022

We are sorry to bring the news that a staff member has tested COVID positive. This is believed to be unrelated to the resident who is COVID positive.

Please continue to be cautious when you visit, practicing all layers of protection. Unvaccinated visitors are not permitted in any of the buildings on the Menno Place campus. Vaccinated visitors must wear a mask at all times, including while visiting their loved one. Practice hand hygiene by sanitizing upon entrance to the apartment building. Remain 6 feet away from other visitors, residents and staff.

When rapid tests are available, they are mandatory for visitors. At this time, there is not inventory for visitors to rapid test prior to visit.

The Omicron variant is extremely contagious and is asymptomatic for several days prior to symptoms for those who are COVID positive.

Please encourage your loved one at Primrose Gardens to get all 3 vaccinations to increase efficacy of vaccination to 75%.

The dining room is closed until further notice. Meals are delivered to resident suites.