Assisted Living Resident Council Meeting – June 6, 2023

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Date:  June 6, 2023
Staff in attendance: Timea, Tamara
Residents in attendance: Elli, Laurel, Maxine, Ursula, Susie, Agatha, David
Family in attendance: n/a
Minutes taken by: Tamara, LEA

Agenda Discussion

 

 

 Action

 

 
Successes
  • Excellent dinner trip to Roseland.
  • Ladies’ Breakfast – good to have all buildings together.
Guest Presenter/

Speaker

 Leanne, Manager of Housekeeping and Laundry

  • Working at Menno for 29 years.
  • COVID made things challenging.
  • Increasing number of staff.

Lesa, Lead Housekeeper – Apartments

  • Working at Menno for 8 years.
  • She tries to keep things calm, stress patience and help out.

Review of questions from last meeting:

  • Resident states at times her personal items go missing and she receives other resident’s items within her laundry.
    • Personal clothing is done by care staff.
    • The orange top bag is for linens and towels.
    • Resident request to inform care staff of resident’s personal clothing hampers so their personal items are not put in the orange linen bag.
  • Resident noted there are unclaimed items in a housekeeping storage room, would it be possible for residents to look through these items?
    • Table with unnamed items on it will be set up every few months so residents can see if they recognize any items as their own.  Details regarding location, date and time to follow.
  • Housekeeping concerns: do not get into corners, blinds not dusted regularly, film on bottom of shower (may be worn), microwave not cleaned weekly.
    • In a lot of suites it is very difficult for housekeeping to reach the blinds due to furniture in front of them.  Staff cannot move the furniture.  Family would need to do that.
    • Housekeeping cannot move ornaments which can make light dusting difficult.
  • Suggestion: create a “trading table” where residents can leave good quality items they no longer want for other residents to claim.
    • Thank you yet no.
  • Question: Does housekeeping clean the shower curtain?  – No.
  • Question: Does housekeeping launder duvets?
    • Housekeeping washes duvet covers but not the duvet as it usually cannot be done effectively.
  • Request to clean dining room chairs – Carpet Cleaning Services onsite Apr 24 – 26 completed the task.

Resident Questions/Comments:

  • Are housekeepers to replace the towels and hang up new ones?  Yes, they are trained to do so.
  • Housekeepers are excellent.
 Action: Nursing Care Supervisor, Geeta, will receive this request.

 

 

 

 

 

Action: Housekeeping Manager Leanne will receive the comment and question.
Old Business

 

 The minutes from our last meeting in April have been posted and distributed.

Approved by: Maxine
Seconded by: Laurel

Outstanding item from February meeting: shuffle board has been approved for purchase.

Outstanding item from March meeting: Chairs in TW bistro will be replaced. Timeline to be determined.

Review last meeting’s action points:

Programs and Recreation

  • Request for more crafts such as card making and holiday/seasonal activities.
    • More of these activities are being scheduled, this is a work in progress.
  • Suggestion: put dinner club on hold while bus offers dinner out as too expensive to participate in both.
    • Dinner club is being put on hold as there are two evening dinners out in June.
  • Suggestion: have lunch outings instead of dinner bus outing.
    • Looking at the possibility of offering lunch outings in the future, depending on how evening outings go.

Projects

  • Residents request removal of dead plants at and around TE main entrance.  Resident requests good placement of plants.
    • WH #532613 completed May 30.

Spiritual/Pastoral Care

  • Residents state they have not noticed a change in Chaplain’s interactions since the last meeting.
    • New Chaplain Kerry Dyck starts in July.

Laundry/Housekeeping

Questions addressed under Guest Speaker.

Maintenance

  • Residents asking if it is possible for the TW main door to stay open longer?
    • WorxHub #539978 Completed.  A door company came in to work on the door.

Safety

  • Residents express concern about the number of people in the elevator at once. Can the limit be simplified by stating “Four people max”?  Could there be more regular announcements about elevator limits?
    • Thank you for your feedback.  We can remind about elevator safety regularly.  We will maintain the current language and capacity.
New Business Moving forward, council meetings will be held every second month.

 

GI Outbreak

  • Between March 20 and April 5th 42 TE residents were sick.  The dining room was closed and recreational activities were suspended to try to minimize the spread.  Staff have debriefed to learn from the experience.
  • Resident Feedback: Residents who are sick are to wear a mask when outside their suite; however, there is a concern that residents do not remember to wear a mask.
  

 

 

 

 

 

 

 

 

Action: Community Enrichment Manager Trish will receive this concern.
Programs and Recreation

 
  • During full day bus trips, lunch is provided unless buying lunch is part of the activity.
  • Timi is doing a wonderful job.
  • Resident requests update regarding firing ceramics.  Residents had to pay for the ceramic when they ordered it yet they have not received the final product.  Would it be possible to pay when product received?
 Action: Recreation Manager Linda will receive these comments and questions.
Projects
  • Request new flag for gazebo.  Timi states one has been ordered.
  • Resident states he waited for a month for his air conditioner to be hooked up.  Resident states that residents who can do it themselves should be allowed to install/uninstall their own A/C.  Resident would like capable residents to be provided with plates and hose.
 Action: Maintenance Coordinator Jeff will receive these requests.
Care/nursing

 

 No comments.
Administrative
  • Canada Day stat is Monday, July 3.  There will be no administrative or recreation staff here on that day.
  • Resident seeking clarification about Visitation Hosts: is it true that hosts are not allowed to sit at the door?
  

 

Action: Community Enrichment Manager Trish will receive this question.
Spiritual / Pastoral Care No comments.
Laundry / Housekeeping
  • Request for non-foaming sanitizer in the dining room.
 Action: Housekeeping Manager Leanne will receive the comment and question.
Maintenance Note: Jeff has accepted a new position of Maintenance Coordinator.  Richard is now the primary maintenance worker for the apartments.  Josh is also doing maintenance in the apartments.  Continue to submit maintenance requests through reception.
Safety
(Mandatory)
  • Monthly Hand Hygiene stats: March – 100%, April  – 93%
  • Elevator Safety – resident expressed concern that people press the up button when they want to go down for lunch which results in the elevator taking longer.  Additional concern that some people close the door when there are four people in the elevator.  Resident requests higher capacity for elevator.
  

 

 

Action: Community Enrichment Manager Trish will receive this concern.
Dining No comments.
Programs coming up Next Month
  • Men’s Breakfast on June 15th at 8:30
  • Butterfly Release on June 16th
  • Concert in Care on June 28 at 10:30 in Hospital Chapel.
  • Canada Day Party on June 30th from 11 – 2.
Next Month
Agenda Items to add for the next month		  n/a
Next Month meeting details

Date, Time, Location, Speaker

 Next Meeting: Tuesday, August 1, 2023 at 10:15

Guest Speaker: TBD

 
Moments of Joy “Find joy in everything you choose to do. Every job, relationship, home . . . it’s your responsibility to love it, or change it.”  By Chuck Palahniuk
Adjournment First: Ursula

Second: Elli

Terrace East & West Community Meeting – May 25 2023

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Terrace East and Terrace West Community Meeting Minutes
No. of Terrace Residents in Attendance: 37

  1. Welcome and Opening Comments by Trish, Community Enrichment Manager.
    • If residents have comments or suggestions, they do not need to wait for our bi-monthly meetings. There are suggestion boxes by TW Recreation Office and TE mailboxes.
  1. Upcoming Recreational Activities by Linda, Recreation Manager & Timea, Recreation Aide.
    • Campus Wide Events are back. Everyone is welcome to attend.
      • Butterfly Release on Friday, June 16th. A limited number of butterflies will be available for purchase online and at reception.
      • Canada Day Event on Friday, June 30th will include vintage cars, food and entertainment.
      • Summer Beach Party on July 26th will include Elvis, food and games.
      • Grandparents Day Celebration on Saturday, September 9th.
      • Concert in Care once per month in the Hospital Chapel. Next concert is June 28th.
    • Bus Trips with Bryan every Thursday. The cost of bus trips will increase effective June 1 starting at $10 per trip.  June bus trips include White Rock, Westminster Abbey, Wal-Mart, Ricky’s Dinner Out, U-Catch Fishing Trip. Plus Mennonite Children’s Choir at Central Heights Church on Saturday, June 3rd.
    • Men’s Breakfast is Thursday, June 15 at 8:30 am in Terrace Dining Room.
    • June events include: fashion boutique and exercise classes.
    • AL Resident Council Meeting on Tuesday, June 6th at 10:15 in 4th floor lounge.
    • July 14th – Family BBQ. Stayed tuned for details.
    • City of Abbotsford Canada Day Parade – Menno Place is participating in the parade. If residents would like to be a passenger on the bus or gem car in the parade, please let Timi know.
    • Porcelain painting – Linda is obtaining porcelain painting supplies and asked if there is any interest. Several resident expressed interest in porcelain painting.

      Resident Comments/Suggestions.

      • Resident states she would like more help for the legally blind.
      • Perhaps it is not a good idea to have the community meeting and full day bus trip on the same day.
      • Ceramics
        • Could there be someone to do the kiln?
        • Would it be possible to move the puzzles from the 3rd floor lounge cupboard into the library, with a puzzle table, so the cupboards can be used for ceramic paints and supplies?
        • Resident commented her ceramic was fired and came back broken. Resident requests money back. Linda will make this right.
      • Hanging baskets – would it be possible to have a garden club to grow seedlings for the flower baskets?
      • Flower pots – resident comments the wrong flower was planted for the amount of sun and suggests need for work on landscaping.
      • Shade for Window – request for shade above door in dining room. Trish states this request has already been submitted.
      • Shuffle Board Update – Surveys have been collected, information will be given to Sharon. Hopefully an outcome will be available in the fall.
      • Birthday parties – Resident states birthday people should be in attendance. Resident believes it is recreations responsibility to ensure they come.
      • Youth Choir – Resident expressed concern there was no one there to provide introduction or thank you. Margaret B volunteered to assist with this.
  1. Guest Meals by Trish, Community Enrichment Manager
    • Moving forward there will be a limited number of seating for guests (5) in the dining room at lunch. If the limit is reached, additional guests may have lunch in resident’s suite.
    • There is lots of room for guests to be in the dining room for supper.
    • Please let reception know if you are having a guest.
  1. TE 1st Floor Lounge by Trish. The lounge is once again available for rent.  Residents may book the space and family can bring in food.  Menno Place will not provide food for lounge rental.  Please book the rental through reception.
  2. Guest Suite by Trish. The guest suite (first floor in TW) will re-open at the end of the summer for external guests.  Menno Apartments is also looking to offer the suite to people in the community who need short term supportive care.
  1. COVID Protocols Update by Trish. There are still COVID positive cases in TE and Pavilion.  There is a change in protocols when residents are COVID positive: do not attend the dining room or group activities; accept meal delivery; wear a mask in the building; there will be a PPE cart outside the suite door; residents are not required to isolate in their suites.
  1. Pressure Washing by Leonard, Life Enrichment Coordinator
    • TE residents, if something got missed, please contact reception.
    • TW residents, pressure washing is starting imminently. Only the windows will be washed, not the balconies.  The balconies and railings are to be replaced.
    • Resident question: Does TW still need to remove items off their patios? No items do not need to be moved.
    • Resident question: What about A/C boards? Staff will remove A/C boards for washing and then put the A/C boards back in.
    • Resident question: Will they clean the gutters?  Yes, gutters will be cleaned.
    • Resident question: When will they come to TE West side first floor? Leonard will check and will let reception know so resident can check with reception.
  1. Landscaping by Leonard. The landscaping contractor is on-site weekly on Tuesdays.  They are in process of removing dried shrubs.  Resident question:  Does the sprinkler system for watering the plants work?  There are drip lines in the flower beds for irrigation.
  2. Sound System by Leonard. Sound systems in the ceiling can be hard to understand.  Adjustments have been made to the dining room sound system.  Leonard asked for feedback to see if it was better.  Residents agreed the system is better.
  3. Heat by Leonard
    • As we experience heat, please stay hydrated and stay cool, coming into common air conditioned areas as needed. There are water bottles in the red coolers as well as a water cooler in the Wellness Centre and water in the bistro.
    • If any residents have air conditioners in their suites that have not been installed yet, please call reception to request installation.
  1. Wildlife by Leonard. Do not feed wild animals on Menno Place campus.  Wild animals includes squirrels, possums, raccoons, bunnies and birds.  Sugar water for hummingbirds is the only food that is permitted.
  2. Annual Rent Increase by Leonard
    • Rent increase letters were distributed in March to those residents who have lived here for over one year in regards to rent increase that comes into effect on July 1.
    • Effective this year, the rent increase will be on a rolling basis. For example, if residents moved in August 1, 2022 they will receive a rent increase for August 1, 2023, if residents moved in September 1, 2022 they will receive a rent increase for September 1, 2023 and so on for each month.
    • All residents receive the same percentage increase which is determined by the Residential Tenancy Board for each calendar year.
  1. Safety Reminders by Leonard
    • Use of Enter Phone
      • If you do not know the person at the door, do not let them in. Have them use the Enter phone to contact whomever they are here to see.
      • When answering your Enter phone, please ensure you know who is asking to come in.
    • Building Emergency Line 604-217-4418 is for building related concerns (i.e. clogged toilet, flood) outside of regular business hours. During regular business hours of Monday thru Friday from 8:30 – 4:30, please call reception first.
  1. Next Meeting will be in September. Date TBA.

 

Temporary Changes to Dining for Terrace East Residents

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2nd Update March 27: The dining room will remain closed to Terrace East residents for Monday and Tuesday March 27 & 28th. The number of cases is trending down and we hope to be back in the dining room soon.

Due to the spread of GI (similar to stomach flu) in Terrace East we have made a couple of temporary changes:

  • The dining room is temporarily closed to Terrace East residents. Meals and morning break will be delivered to each  apartment for Wednesday, Thursday and Friday (March 15 – 17).
    We hope to be back in the dining room on Saturday.
  • Terrace West residents will still eat in the dining room.
  • Morning break for Terrace West residents has been moved to the Terrace West bistro area.

We are NOT in lockdown. All residents who are feeling well can move about the building, go outside, and run errands.  Residents who are feeling sick are asked to please stay home until you feel better. Terrace East residents who start to experience symptoms (vomiting and/or diarrhea) should press their pendant so care staff can assist them.

All residents can still have visitors. If you are coming into the Terrace East building please be aware that GI is highly contagious and be extra careful if you or someone in your household is immunocompromised.

Recreation activities are being split by building. Terrace West residents will get updates in the lunch time announcements each day. For Terrace East most recreation activities are paused except for bingo which will still happen at 1:15 on Thursday. Terrace East bingo players will meet in the first floor lounge. Terrace West will play in the Terrace West bistro.

There are no changes for Primrose Gardens or the Pavilion at this time.

Income Tax Preparation for Apartment Residents

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We are pleased to provide income tax preparation services completed by a volunteer accountant, working in conjunction with the Community Volunteer Income Tax Program (CVITP). The CVITP partners with Canada Revenue Agency (CRA) to provide volunteers who prepare tax returns for those who have a modest income and a simple tax solution.

Eligibility:

  • Individuals with income up to $35,000
  • Couples with income up to $45,000
  • Simple tax solution

To access this service please see Claire or Angela at reception to get a form. Return the completed form to reception no later than April 14th.  Reception will set up a phone appointment for you with the accountant.

Appointments will be by phone on Wednesday and Saturday afternoons throughout March and April. There are a couple of in-person appointments available as well.

For family members:

Family members are welcome to be on the call with the resident if they choose. For family members who have a current POA agreement, you can choose to take the call instead of the resident with permission from the resident. Please contact Claire 604-851-4004 to arrange this.

Assisted Living Resident Council – Feb 7 2023 #2

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Date: February 7, 2023
Building: Terrace East Assisted Living
Staff in Attendance: Timea (Rec), Tamara (LEA)
Residents in Attendance: Sandy, Laurel, Susie, Susie, Hilda, Tillie, Maxine, Bella, Helen, Ursula
Family in Attendance: Carola
Minutes taken by: Tamara (LEA)

Agenda Discussion

Facilitated by Timea

 Action
New Business
  • The Resident and Family Council will exist to promote the collective interests of residents and their residential community, promoting quality of life for residents through discussion, education, and event planning.
  • Goals of Council are to discuss issues of concern and seek solutions to problems that arise as well as identify opportunities to enhance quality of life for residents
  • Structure of Meeting: Share successes over past month; Follow up on action items from last meeting; Have a guest speaker; Discuss comments, questions, ideas or concerns for each department
Programs and Recreation
  • Suggestion for demonstration on how older ladies apply make up
  • Request for shuffle board table
  • Request for blinds in 1st floor lounge as sunlight makes it hard to see board games (i.e. bingo card)
  • Found 3rd floor lounge locked again. Please leave it unlocked.
  • Possible to vary the days of the bus trips, occasional Saturday would be nice.
  • Suggestion to go see movie Otto
 Recreation

Recreation
Maintenance

Trish

Recreation
Recreation
Projects

 
  • Gardens by TE entrance look sad. Is it possible to remove the dead items and revitalize the plants?
  • The Christmas lights in the trees were lovely.
  • How earthquake proof are we?  Is this building earthquake proof?
 Maintenance

 

Leonard
Care/ nursing
  • Please clarify: if residents have a prescription drug can only the nurse help administer or can a care aide administer medication?
  • Resident noted when she had a fall the care aides could not give her non-prescription Tylenol while she waited on the floor for the ambulance.
  • Question: if residents want LPN to administer medication is there paperwork that needs to be completed?
  • Care staff do a very good job.
 Geeta

Geeta

Geeta

 
Administrative
  • Family Day is Monday, February 20.  There will be no administrative staff (i.e. rec, reception, LE) on that day.
Spiritual / Pastoral Care
  • Residents desire more connection with the chaplain.
  • Does Kevin do hospital visits?
  • Does Kevin follow up with residents when their spouse dies?
  • Please restart the weekly Bible Study on livestream.
  1. Ask resident council how they would like this connection to be expressed
  2. Ask chaplain to attend next resident council meeting to participate in creating an action plan
Laundry / Housekeeping
  • Some residents find it difficult to get to other floors when the machines on their floor are not working.
  • Second floor washing machine was not working yesterday.
  • Staff request residents report a broken machine to reception right away.
 WorxHub #527602 Started Feb. 4.  In progress Feb. 6.
Maintenance
  • A resident’s toilet was plugged and maintenance did not come assist until the next day.
  • Cannot see the address on the building, could the numbers be moved so they are more visible.
 WorxHub #517075 Started Dec 13 at 4:46 pm, Accepted Dec 14 8:02 am. Completed Dec 14 at 8:35 am.

Bas
Safety
(Mandatory)		 Elevator Safety

  • Limit to 2 wheelchairs or 4 walkers maximum.
  • Residents concerned some residents push their way in no matter how many residents. 
Dining
  • Food is much improved since residents moved in.
  • Excellent job considering the price of food.
  • Too much bread for supper.
  • Kitchen wastes too much food. Instead of throwing food away, would it be possible to sell leftover food to staff for cheap?
  • Have more regular food meetings i.e. bi-monthly.
  • Is family allowed in dining room?  Supper – yes; lunch guest meals in suites.
 Angela
Programs coming up Next Month

Review Activities

 February calendar is out.  Highlights include:

  • Birthday party today
  • Hymn Sing Feb 10 2:30
  • Vintage Group Feb 14 2:30
  • Valentine’s Day Concert in Care 10:30, Ch. 10
Next Month
Agenda Items to add for the next month		 N/a
Next Month Next Meeting: Tuesday, March 7, 2023 at 10:15

Guest Speaker: Kevin, Chaplain
Moments of Joy “It is often the small steps, not the giant leaps, that bring about the most lasting change.”

~ Queen Elizabeth II
Adjournment First: Maxine

Second: Sandy

Assisted Living Resident Council – Feb 7 2023

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Date: February 7, 2023
Building: Terrace East Assisted Living
Staff in Attendance: Timea (Rec), Tamara (LEA)
Residents in Attendance: Sandy, Laurel, Susie, Susie, Hilda, Tillie, Maxine, Bella, Helen, Ursula
Family in Attendance: Carola
Minutes taken by: Tamara (LEA)

Agenda Discussion

Facilitated by Timea

 Action
New Business
  • The Resident and Family Council will exist to promote the collective interests of residents and their residential community, promoting quality of life for residents through discussion, education, and event planning.
  • Goals of Council are to discuss issues of concern and seek solutions to problems that arise as well as identify opportunities to enhance quality of life for residents
  • Structure of Meeting: Share successes over past month; Follow up on action items from last meeting; Have a guest speaker; Discuss comments, questions, ideas or concerns for each department
Programs and Recreation
  • Suggestion for demonstration on how older ladies apply make up
  • Request for shuffle board table
  • Request for blinds in 1st floor lounge as sunlight makes it hard to see board games (i.e. bingo card)
  • Found 3rd floor lounge locked again. Please leave it unlocked.
  • Possible to vary the days of the bus trips, occasional Saturday would be nice.
  • Suggestion to go see movie Otto
 Recreation

Recreation
Maintenance

Trish

Recreation
Recreation
Projects

 
  • Gardens by TE entrance look sad. Is it possible to remove the dead items and revitalize the plants?
  • The Christmas lights in the trees were lovely.
  • How earthquake proof are we?  Is this building earthquake proof?
 Maintenance

 

Leonard
Care/ nursing
  • Please clarify: if residents have a prescription drug can only the nurse help administer or can a care aide administer medication?
  • Resident noted when she had a fall the care aides could not give her non-prescription Tylenol while she waited on the floor for the ambulance.
  • Question: if residents want LPN to administer medication is there paperwork that needs to be completed?
  • Care staff do a very good job.
 Geeta

Geeta

Geeta

 
Administrative
  • Family Day is Monday, February 20.  There will be no administrative staff (i.e. rec, reception, LE) on that day.
Spiritual / Pastoral Care
  • Residents desire more connection with the chaplain.
  • Does Kevin do hospital visits?
  • Does Kevin follow up with residents when their spouse dies?
  • Please restart the weekly Bible Study on livestream.
  1. Ask resident council how they would like this connection to be expressed
  2. Ask chaplain to attend next resident council meeting to participate in creating an action plan
Laundry / Housekeeping
  • Some residents find it difficult to get to other floors when the machines on their floor are not working.
  • Second floor washing machine was not working yesterday.
  • Staff request residents report a broken machine to reception right away.
 WorxHub #527602 Started Feb. 4.  In progress Feb. 6.
Maintenance
  • A resident’s toilet was plugged and maintenance did not come assist until the next day.
  • Cannot see the address on the building, could the numbers be moved so they are more visible.
 WorxHub #517075 Started Dec 13 at 4:46 pm, Accepted Dec 14 8:02 am. Completed Dec 14 at 8:35 am.

Bas
Safety
(Mandatory)		 Elevator Safety

  • Limit to 2 wheelchairs or 4 walkers maximum.
  • Residents concerned some residents push their way in no matter how many residents. 
Dining
  • Food is much improved since residents moved in.
  • Excellent job considering the price of food.
  • Too much bread for supper.
  • Kitchen wastes too much food. Instead of throwing food away, would it be possible to sell leftover food to staff for cheap?
  • Have more regular food meetings i.e. bi-monthly.
  • Is family allowed in dining room?  Supper – yes; lunch guest meals in suites.
 Angela
Programs coming up Next Month

Review Activities

 February calendar is out.  Highlights include:

  • Birthday party today
  • Hymn Sing Feb 10 2:30
  • Vintage Group Feb 14 2:30
  • Valentine’s Day Concert in Care 10:30, Ch. 10
Next Month
Agenda Items to add for the next month		 N/a
Next Month Next Meeting: Tuesday, March 7, 2023 at 10:15

Guest Speaker: Kevin, Chaplain
Moments of Joy “It is often the small steps, not the giant leaps, that bring about the most lasting change.”

~ Queen Elizabeth II
Adjournment First: Maxine

Second: Sandy

Memo: Expanded Options for Visitors to Assisted Living Only

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The BC Ministry of Health has expanded the visitation rules for Assisted Living residents to allow one unvaccinated essential visitor per resident. This change does not apply to long term care (Menno Home or Menno Hospital) at this time.

All requests for essential visitors to Terrace East must be approved by Trish Giesbrecht. Once approved, the visitors will be placed on a list so the visitation hosts know they can come into the building.

All unvaccinated visitors must:

  • Wear a mask at all times while inside the building.
  • Take a COVID rapid test at every visit.
  • Only visit in the resident’s apartment. Please do not visit in lounges, the dining room, the lobby or the bistro.

In addition, pharmacy and grocery delivery drivers will no longer need to be vaccinated and will be able to bring your delivery right up to your apartment door.

If you would like to request an essential visitor for Terrace East please see Claire at Reception or call 604-851-4004.

If you have questions about unvaccinated visitors to Menno Home or Menno Hospital please call Garry Janzen 604-851-1332.

Resident Satisfaction Survey Results 2022 – Independent & Assisted Living Apartments at Menno Place

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Terrace East and West Community Meeting Minutes – Sept 26 2022

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Speakers: Trish, Elke, Claire, Leonard, Timi, and Kevin
Date: September 26, 2022
Residents in Attendance: 54

Welcome and opening remarks by Trish

  1. APEX Pharmacy (Elke – Pharmacist, Manager, Co-Owner)
    • Apex Pharmacy specializes in services for Menno Place Campus and is located on the first floor of the Pavilion. Medication services include vials, blister packs and pouches.
    • Pharmacy staff deliver medication to residents on campus. Residents are also welcome to visit the pharmacy.
    • Pharmacy has free boxes of rapid tests available for residents.
    • Pharmacy provides flu vaccine clinics and COVID vaccine clinics with Menno Place.
  1. Good First Contact (Claire)
    • Claire is the receptionist for the Terraces and Primrose Gardens.
    • She is in Primrose Gardens in the morning and in Terrace East in the afternoon.
    • The phone number follows her. Residents are welcome to call.
    • Claire is a good first contact about bus trips, light bulbs, parking, etc.
  1. Room Rentals (Leonard)
    • Room rentals are not available in the Terraces at this time.
    • The large activity rooms in Pavilion and Primrose Gardens are now available for private rentals. The rooms fit approximately 15 – 20 people. Book through reception, Claire.
    • Guest suites are not available for rent, nor is the chapel.
  1. Air Conditioners (Leonard)
    • Residents are encouraged to wait until after Thanksgiving to request the removal of their air conditioner.
    • When residents are ready to have their air conditioner taken out, residents may contact Claire.
    • Residents are welcome to leave their air conditioner in all year.
  1. Electric Scooter Parking (Leonard)
    • There is a small scooter parked in scooter parking stall #16. It has a layer of dust on it.  If anyone knows who this scooter belongs to, please let Claire know.
  1. Recreation (Timi)
    • Come to the “Thankful Party” on Thursday, October 6 at 2:30 in the dining room for pumpkin pie and coffee as well as accordion entertainment.
    • October bus trips include:
      • Oct 6 – free shuttle to advance voting pole
      • Saturday, Oct 8 – Cranberry Festival in Ft. Langley;
      • BC Ferry Trip – those on September waitlist get first pick
      • Willowview Farms
      • Wal-Mart
    • Residents, please read the monthly activity calendars. In person activities are highlighted in yellow. Non-highlighted activities are on Channel 10.
    • Ceramics class with Emily every Tuesday.
    • Recreation is always open to suggestions and feedback.
    • Jackie will be hosting dinner club once per month on Wednesdays.
    • Jackie is here on Saturdays – look for in person activities.
  1. Nursing Staff (Trish)
    • Geeta (who was introduced) is the Nursing Care Supervisor in charge of Assisted Living. LPNs and care staff report to Geeta. Geeta works directly under Trish.
    • Terrace West – there is a new program: Independent Plus. Darlene is in charge of providing services to assist people to stay in Terrace West with support services.
  1. Puzzle Room (Trish)
    • Terrace West 2nd floor room has been used for puzzles. A notice went up stating the room would be repurposed.
    • Staff have received concerns and have taken it into consideration. Staff recognize the value the room holds as Terrace West have limited communal space.
    • The puzzle room will remain the puzzle room. The sign has been taken down.
  1. Terrace West Water Upgrade (Trish)
    • The water upgrade in TW caused some issues. Maintenance has tended to the specific concerns. Staff believe these matters have been resolved.
    • If residents have unresolved water issues, please let Claire know.
  1. Terrace East COVID update (Trish)
    1. There were two new COVID + cases yesterday.
    2. Staff will notify Fraser Health and wait on instructions. Staff will not close down dining or activities unless required to do so.
    3. Recommend: residents wear masks in small spaces i.e. elevators, group activities.
  1. Chaplain (Kevin)
    • Kevin hosts prayer group at 9:00 am on Wednesdays
    • He also hosts Fellowship group at 2:30 in the TE 4th floor lounge on Wednesdays.
    • There have been some challenges with sound on Channel 10 – they are working on it.
  1. Away Signs (Trish)
    • Residents, hang the away sign on your door when leaving the building.
    • It is a great communication tool when we need to account for people.
    • More signs are available in the wellness centre.
    • The new signs are purple. The older signs are white with blue on the other side.
  1. Green Sleeves (Trish)
    • Terrace East residents, staff assist with this information. Fraser Health requires Assisted Living residents get a new MOST every year.
    • Terrace West residents, please ensure the information is complete and easily accessible on your fridge. Important information includes medications, doctor contact info, primary contact info and allergies.
    • The MOST is to be completed with your doctor.
    • Judith is going to help facilitate getting green sleeves in Terrace West as well as to the three IL residents in Terrace East.
  1. Discussion Open to Floor (Trish)
    • Resident asked why the pendant system in Terrace East only works in suites when other pendants have a larger range.
      • Staff are working on a business proposal to get a new pendant system.
      • Staff are looking into an upgrade for pendants that work beyond the suites.
      • This is complicated by the fact that the current system is hard wired into the building and goes directly to care staff phones.
    • Terrace West residents are encouraged to consider getting their own pendant i.e. Life Line.
    • Resident expressed concern that the ambulance came for her husband but took her medication. Resident states the writing on the bottle is too small.
  1. Power Outage (Leonard)
    • There was a recent power outage due to emergency work on nearby lines.
    • Leonard commends the residents who called the afterhours building emergency line.
    • When the power goes out, the generator comes on which provides limited power in the suites. Only some power outlets and lights will work.
    • Please do not flip the breakers. This will not help during a power outage.
    • Once per month maintenance run a generator test.
  1. Automatic door opener (Trish)
    • Menno Apartments has trialed an automatic door opener in one of the suites.
    • Staff are looking at grant money to see if we can purchase more.
    • We can revisit when we get more info.
  1. Next meeting to be held in November. Date TBA.