MEMO: Family & Friends of Terrace East (Assisted Living) Residents

MEMO

Date:               April 9, 2021
To:                   All Terrace East Family and Friends
Re:                   All Visits Must Be Scheduled
________________________________________________________________________

Dear Family and Friends of Terrace East Residents (Assisted Living),

We are delighted to be able to welcome you back into the Terrace East building! At this time we wanted to remind you of a couple of guidelines that will help keep the visiting program open and thriving:

  1. All visits must be scheduled. Current Public Health guidelines for Assisted Living require ALL visits to residents to be scheduled. This ensures that we can keep accurate records of who is in the building and properly screen each potential visitor before they enter the building.

    You can schedule your visit online at mennoplacelife.com . If you have special circumstances or want to inquire about an evening visit please phone
    Garry Janzen 604 851-1332.

  2. Wait for the visitation host to let you in. Many of you have keys for the Terrace East building and before COVID were able to come and go as you please. Please do not use your key to open the building at this time. The Visitation Host will come out to you. We are required to screen all visitors before they enter the building.

 

Also, we welcome Scott McKenzie, temporary chaplain, to the office in Terrace West. Leonard Klassen, Life Enrichment Coordinator is now located in Primrose Gardens. When John Dyck returns, he will be working from the Terrace West office.

Thank you for your cooperation. It is lovely to see so many visitors coming to see the residents.

Cheryl Dawes
Manager of Community Enrichment

MEMO TO INDEPENDENT LIVING RESIDENTS – COVID PROTOCOL UPDATE

MEMO HANDED TO ALL INDEPENDENT LIVING RESIDENTS APRIL 1, 2021

(Primrose Gardens, Terrace West, Pavilion)

**EDIT: Dining Room Times

Lunch :  11:30 – 12:00 – Coffee & Tea Service

12:00: Meal Service Begins

MEMO

Date:              April 1, 2021
To:                   Independent Living
Re:                  Dining Together, Visits, Leonard & Scott

________________________________________________________________________

Dining Together Once Again

Effective today, residents of Pavilion, Terrace West and Primrose Gardens will be dining together once again in the dining room. ** See meal time edit at top of page

Please wear your mask when you are in the hallways, elevator or seated (not yet eating) in the dining room. This will reduce the risk of spreading COVID should it be present.

We acknowledge that this change will increase the risk of a COVID outbreak in Independent Living. However, the consensus is that the benefits of being together will outweigh these risks.

The majority of residents living in the Independent Living Apartments have had one dose of the Pfizer-BionTech vaccine, providing more than 80% protection from COVID.

Should there be a COVID outbreak (one staff or one resident who is COVID positive and has impacted the facility), we will immediately stop dining together and return to delivery of meals to your apartment.

If you have not been vaccinated and wish to continue to have your meals delivered to your apartment, please phone Reception and we will make this provision for you.

What about visits in my apartment – are there changes taking place?

Dr. Bonnie Henry announced that visitors are once again allowed in Assisted Living apartments and Long-term Care Homes. As Independent Living Apartment residents, you have been allowed at least one Registered Visitor since March of 2020. This is a program that has proven to provide a great deal of support and protection for you. There has not been a confirmed instance of COVID transmission in Pavilion, Terrace West or Primrose Gardens from a Registered Visitor during this entire pandemic lockdown! This is a GREAT SUCCESS!

With this in mind, we will continue the Registered Visitor program until residents in these apartments have had an opportunity to receive a 2nd dose of vaccine. Following that, we will re-visit this decision to evaluate the next steps for visitors in these apartments.

We continue to caution you about going out into the community. The COVID rates are at an all-time high in our communities. Fraser Health is now offering COVID vaccine to people ages 55-65 years old  – please inform your loved ones in this age group, especially your Registered Visitors that they may get vaccinated immediately.

If you have not been vaccinated and wish to be, please book your vaccination appointment online. If you need assistance, please call your loved one or Brenda at Primrose Gardens Reception @ 604 851 4000

Do you need more support?

Are you thinking that you may want more support in your day-to-day life? We have apartment suites available at Terrace East Assisted Living that no longer require a 14-day isolation if you move where you receive additional nursing care and a 24/7 call bell. Call Cheryl Dawes, Manager, Community Enrichment if you are interested: 604.851.4020

Have you met Leonard Klassen, our new Life Enrichment Coordinator?

Leonard has been with Menno Place for two months and is working with seniors as they choose to move to Menno Apartments. Leonard was previously a pastor at King Road Mennonite Brethren Church. He is full of life and energy. If you see him, say ‘hi’.

Do you have friends who are thinking of moving to a place like this? Now is the time! Leonard has phoned through our waitlist and apartment suites are still available in every one of the apartment buildings. There used to be a 2 year waitlist, but at this time, it is possible to move in within several weeks.

Leonard’s Phone: 604 851 4006   /  Email: Leonard.Klassen@mennoplace.ca

Our “new” chaplain – Scott McKenzie

Scott McKenzie will be our chaplain in The Apartments while John Dyck is off for surgery. Scott pastored at the Vineyard Church and is a finishing carpenter. He loves to play his guitar and will be ministering in The Apartments for the next six weeks until John returns.

Need to arrange a chaplain visit: 604 851 7392

Recreation – Good News!

We are excited that the Recreation team will be bringing you additional activities – in small groups in the next few weeks. More details to come!

 

Cheryl Dawes

Manager of Community Enrichment

604 851 4020

MEMO TO ASSISTED LIVING RESIDENTS – COVID PROTOCOL UPDATE

MEMO HANDED TO TERRACE EAST (ASSISTED LIVING) RESIDENTS APRIL 1, 2021

**EDIT: Dining Room Times

Lunch :  11:30 – 12:00 – Coffee & Tea Service

12:00: Meal Service Begins

Dinner: 4:30-5:00 Coffee & Tea Service

5:00 Meal Service Begins

 

Date:              April 1, 2021

To:                   Assisted Living, Terrace East
Re:                  Changes to Social Visits

________________________________________________________________________

Effective Today – Changes to Social Visits

On March 25, 2021, Dr. Bonnie Henry, BC’s Public Health Officer (PHO) announced significant changes to the way that families and friends can visit residents in Assisted Living and Long-Term Care. For the first time in a year, you will be able to welcome family and friends into your apartment. This will not be the same as it was before the pandemic as there are still very high numbers of COVID cases in the community and we are being urged to be vigilant and careful.

As most of the residents in Assisted Living received 2 doses of the Pfizer vaccine, the PHO has allowed visitors, once again, into your apartment suites.

What is different about how these visits will take place?

  1. Every visitor has to pre-book their visit 48 hours in advance. They will not be able to enter the building if they haven’t booked their visit. Visits can be booked at MennoPlaceLife.com using an online booking calendar. The visitor must do the booking. We will let you know if you have a visit booked. Visits can be booked 7 days a week with a start time between 10am and 5:45pm on weekends and 8:45am – 5:45pm on weekdays.

 

  1. The visitor can ONLY come and go through the main entrance of Terrace East. They will be screened (asked about COVID symptoms and COVID risks) and must pass before they are allowed to enter the building.

 

  1. All visitors MUST wear a medical mask supplied by Menno Place. They must wear it for their ENTIRE visit. They can’t take it off. It must cover their mouth and nose at all times. This mask is a layer of protection for your visitor. It must be worn.
  2. Visitors must sanitize their hands when they enter the building and frequently while they are in the building or visiting you. By practicing hand hygiene, they add another layer of protection for all the people who live and work in the building. Although most are vaccinated, some are not. There are valid reasons (medical and personal) for individuals to not get the COVID vaccine.
  3. Your visitor may NOT buzz up through the enterphone system at the front door. Do not let anyone up through this door buzz system.

 

  1. Visitors can only be in groups from the same household with a maximum of 2 adults + 1 child under 18. You can’t have more than this number of visitors at one time in your apartment.

 

  1. The lounges and common spaces are NOT available for visiting. You can only visit in your apartment suite inside the building.
  2. Visitors can only visit YOU. They must stay 6 feet away from other visitors, residents and staff.
  3. Visitors will bring you deliveries and groceries. There will be no more delivery of these items by the Menno Place team. Your visitor will be responsible to sanitize items to ensure that they are safe for you. Your mail will continue to be delivered to your apartment.
  4. Your visitor can HUG you! They can hold your hand! They do not need to be 6 feet away from you. Your 2 doses of vaccine are a strong defense against COVID-19. If you have not been vaccinated, you will want to be very cautious and wear a medical mask when you are closer than 6 feet from your visitor.
  5. You may not visit with another resident in each other’s apartment suites. This has not changed.

 

  1. As over 90% of you have been vaccinated TWICE, you no longer have to wear a mask inside the Terrace East apartment building. If you haven’t been vaccinated, you will want to be cautious and continue wearing a mask.

 

  1. Dining all together in the dining room will begin today, April 1st! If you are not vaccinated and wish to dine in your apartment, please let nursing staff know your preference. ** SEE EDIT AT TOP OF PAGE WITH DINING ROOM TIMES. We encourage you to help remind your loved one of the time the meal time begins starts as they set a new routine going down to the dining room everyday. Feel free to make them a poster reminder, or anything that will help them remember.

 

  1. There is no limit to the number of visits you can have nor how long they can last.

 

  1. Your visitor may book an outing for you. This must be done through the nursing team.

 

  1. Your visitor can book an outdoor visit with you in the Living Waters Garden or the patio.

 

CHERYL DAWES

MANAGER OF COMMUNITY ENRICHMENT

604 851 4020

MEMO: Primrose Gardens HOT Water Shut off

This MEMO was delivered to all PRIMROSE GARDENS residents on Friday, March 26, 2021

Date:             March 26, 2021
To:                  All Primrose Residents
Re:                  HOT Water shut down TUESDAY, MARCH 30
________________________________________________________________________

 

Dear Residents of Primrose Gardens,

The HOT water will be shut off for a portion of the day, Tuesday, March 30th.

The valves need to be replaced on the hot water boilers so we can continue to enjoy our on demand hot water. This water shut off is scheduled to start at 8:00am and if all goes well, return around 1pm. It may take longer depending on how the work goes.

The cold water will continue to run and your toilets, sinks, etc will continue to have running water, just cold.

If you have a scheduled shower assist with Fraser Health or private caregivers, you may wish to try and reschedule for a day with hot water, if possible.

Thank you for your co-operation!

Cheryl Dawes,
Manager of Community Enrichment

NEW Health Care Support Worker program at Menno Place!

MEMO

Date:             March 24, 2021

To:                  Menno Place Resident’s Family & Friends

Re:                  New Position at Menno Place:  Health Care Support Worker

________________________________________________________________________

 

Menno Place is pleased to announce that we have been approved for 18 Health Care Support Worker (HCSW) full time positions fully funded by the Government of British Columbia’s Health Career Access Program (HCAP).  This program was developed in response to the urgent staffing needs across long-term care and assisted living sectors in BC.

The HCAP program works like a co-op – successful candidates work at the site and go to school for the HCA program at the same time.  Each candidate goes through the same hiring/onboarding process as all regular staff, requiring a clear criminal record check, immunizations, references, etc.  This is a temporary position when, once completed, the person graduates with their HCA certification.

The HCAP education and training program will take approximately 12-18 months to complete.  It provides an opportunity for individuals to receive paid employer-sponsored training leading to a HCA credential.  The candidate must make a 12 month commitment to the employer to work as a HCA at the site once they have graduated from the program.

Menno Place has received approval for 8 candidates for Menno Home, 6 candidates for Menno Hospital and 4 candidates for Menno Apartments – Assisted Living.

Jeanette Lee

Director, Human Resources

Menno Place

Menno Home & Hospital TV Channel Guide

The most up to date channel guide for Menno TV in Menno Home & Hospital (Long Term Care).

Please note this channel guide IS NOT for Menno Apartments (Terrace East, Terrace West, Pavilion, Primrose Gardens).

Download your copy here > Menno Home/Hospital TV Channel Guide!

Video: Menno Place Team Appreciation Event

This week, we held our Menno Place Team Appreciation event over Zoom.

We usually hold this event in our chapel – in fact, it was our last gathering together as a staff team in March 2020. We honour our staff and recognize them for their years of service and excellent attendance. We usually reach out to co-workers, staff, residents, families and friends for individual nominations – Safety Champion, Creative Solutions and Living Our Values.

This year, we decided to honour ALL of the Menno Place Staff as Healthcare Heroes. This has been the toughest year that any of our staff have experienced and they have been AMAZING! We also provided Food Trucks as a way of saying thank you to the amazing team that serves here and is the HEART of Menno Place.

 

Watch the Team Appreciation Event!

The video is 33 minutes in length.

Thank you, families and friends for your unwavering support for our staff during this extraordinarily difficult journey through the pandemic. You are amazing in your advocacy, your unfailing love and your team spirit and we know it! Thank you!

CLICK HERE if you want to share any words of encouragement.

CLICK HERE to see the words of encouragement family & friends have shared with us.

RESIDENT INFO: INDEPENDENT LIVING – CHRISTMAS CELEBRATIONS, GIFTS, VISITING

This memo will be handed out to Independent Living on December 15, 2020.

MEMO

Date: December 15, 2020
To: Menno Place PAVILION, TERRACE WEST, PRIMROSE GARDENS Independent Living Apartment Residents, Family & Friends
Re: New Infection Control Guidelines for the Holiday Season 2020 in effect until at least January 8, 2021

________________________________________________________________________

The holiday season this year will be challenging for all of us as we face unprecedented COVID-19 positive case numbers in our community. Provincial Health Officer, Dr. Bonnie Henry, has released infection control guidelines for this season, until at least January 8th. As you live in a congregate living environment, we have outlined some additional protocols that will serve to keep you safe.

How does this affect you, a resident of Pavilion, Terrace West & Primrose Gardens?

  1. Essential Outings Only
    Essential outings do not include: visiting family homes, shopping, going out to restaurants or cafes, attending church, or receiving external salon services (the TE hairdresser and on-site foot care are still be available). They do include essential medical appointments. This is NOT the time to be out and about.
  1. Essential Medical Appointments Only
    If a medical appointment could prevent an eventual visit to the ER, it is considered essential. An example of a non-essential medical appointment is a regular visit to the dentist.
  1. Groceries delivered Registered Visitors
    Groceries can to be delivered through the Registered Visitor. Residents may leave the Menno Place campus for essential supplies. i.e. to pick up medications that cannot be delivered. Groceries can also be ordered online and delivered through a Grocery Delivery Service.
  1. Walks Off-Campus are Permitted
    If you go for a walk with someone else, remember to wear your mask and stay 6-feet apart.
  1. Christmas Celebrations – Christmas dinner can be brought to you by your Registered Visitor(s). It should be in a wipeable container. They may join you for your Christmas meal. You are asked to stay in your apartment suite with your Registered Visitor(s) as your household bubble. Wear masks when you aren’t eating. Sit 6 feet apart when you are eating together.
  1. If you go to a family home over Christmas, you will be required to self-isolate in your apartment for 14 days upon your return to your Independent Living Suite.  THIS IS HIGH RISK and not recommended by the Provincial Health Officer.  You will be billed for the isolation process and required Personal Protective Equipment (PPE).
  1. Christmas gifts and decorations can be brought in by the Registered Visitor. All gifts will need to be quarantined for 48-hours.
  1. Hospital Visits and Returning to 14-Day Isolation – All residents who go to hospital will be on 14-day isolation upon returning to their apartment suite. This includes day procedures, ER visits, overnight stays. There is no minimum time in the hospital visit to qualify for 14-day isolation.

What continues?

  • The regular meal rotation in the dining room will continue.
  • The Terrace East hairdresser and Pavilion are still open.
  • Foot care is still available – three footcare nurses.
  • Flower deliveries are being received as long as they are in a wipeable container.
    Orders can be made through Buckets Fresh Flower Market in Abbotsford at abbotsfordflorist.com

What is the process if a resident has been in contact with a COVID positive person?

As the prevalence of COVID in the Abbotsford community grows, so does the risk that a resident in the Menno Apartments will be infected with COVID. Since August, we have three instances of a COVID positive person entering our Independent Living apartment buildings. Two were Fraser Health Home Support workers and one was a Registered Visitor.

What happens after we discover that a visitor to an apartment suite is COVID positive?

  1. Enhanced Cleaning: We continue our enhanced cleaning around the apartment buildings – high-touch points (elevator buttons, door handles, railings, smash bars on the doors) are being cleaned multiple times per day.
  2. Isolation for 14 Days: The resident in isolation must stay in their suite for 14 days while they MIGHT be infectious.
  3. Isolation Cart: We immediately put an isolation cart outside the apartment suite of the resident who has been in contact with a COVID positive person.
  4. COVID Swab Test: If they have any symptoms, they will be swabbed. For independent living residents, the registered visitor will take them to the COVID testing site for the swab.
  5. Rely on Registered Visitors: Registered Visitors play THE primary role in supporting a resident who is in isolation. They may enter the suite in full PPE to provide essential services for the resident. The Registered Visitor supports the resident with food, daily active screening for symptoms and social contact. If they develop symptoms that require additional support (vomitting or diahrrea) these are supported by the Registered Visitors or Home Support (privately contracted by the resident or Fraser Health Home Support contracted through Home Health). Menno Place does not have the staff to provide care, laundry or housekeeping support for those who are not already clients.
  6. Full PPE to enter the suite: Any entrance into the apartment suite during isolation (symptoms or not) MUST be done in full PPE. The PPE is in the isolation cart beside the apartment door with donning and doffing instructions (gown, gloves, mask, goggles).
  7. Appropriate Disclosure to keep all safe: If there is a COVID positive in the apartment building, we will share this with the residents in the apartment building, staff who work in that apartment building and all of the Menno Place campus (staff, residents, families). We protect the privacy of the individual, so we don’t communicate the name of the COVID-positive individual to those who do not need to know.

Keep yourself and others safe this holiday season! Remember to wear a mask over your mouth and nose outside of your apartment. Stay 6 feet apart from others. Use hand sanitizer or wash your hands with soap and hot water regularly. Do not touch your face. Practice proper respiratory etiquette.

If you have any questions regarding this information, please contact Cheryl Dawes, Manager of Community Enrichment for Apartments at Cheryl.Dawes@mennoplace.ca or 604-851-4020.

RESIDENT MEMO: TERRACE EAST – ASSISTED LIVING

This memo has been handed out to residents of the Terrace East Assisted Living Apartments as of 2:30pm, December 11, 2020

MEMO

Date: December 10, 2020
To: Menno Place TERRACE EAST ASSISTED LIVING Apartment Residents, Family & Friends
Re: New Infection Control Guidelines for the Holiday Season 2020

________________________________________________________________________

The holiday season this year will be challenging for all of us as we face unprecedented COVID-19 positive case numbers in our community. Provincial Health Officer, Dr. Bonnie Henry, has released safer protocols for all of those living in Assisted Living facilities in B.C.

How does this affect you, a resident of Menno Place Terrace East Assisted Living?

  1. Essential Outings Only
    Essential outings do not include: visiting family homes, shopping, going out to restaurants or cafes, attending church, or receiving external salon services (the TE hairdresser and on-site foot care will still be available).
  1. Essential Medical Appointments Only
    If a medical appointment could prevent an eventual visit to the ER, it is considered essential. An example of a non-essential medical appointment is a regular visit to the dentist.
  2. Grocery Deliveries Continue
    Groceries can to be delivered to Terrace East Reception 9:00am-11:30 am, seven days a week. Residents may leave the Menno Place campus for essential supplies. i.e. to pick up medications that cannot be delivered.
  3. Walks Off-Campus are Permitted

If you go for a walk with someone else, remember to wear your mask and stay 6-feet apart.

  1. If you go to a family home over Christmas, you will need to self-isolate in your apartment for 14 days upon your return to Terrace East.  THIS IS HIGH RISK and not recommended by the Provincial Health Officer. 

You will be billed for the isolation process and required Personal Protective Equipment (PPE).

  1. Christmas gifts can be delivered to Terrace East Reception beginning Dec 10 until Dec 21 in order to be quarantined for 48-hours. Deliveries can be made Every day from 9:00am to 11:30am. Gifts will be delivered to residents

What continues?

  • The regular meal rotation in the dining room will continue.
  • Physically distanced activities led by the Menno Place Recreation Team continue (no singing).
  • The Terrace East hairdresser is open.
  • Foot care is still available.
  • Safe Social Visits with your one Designated Visitor continue in the Terrace East Lounge Sunday through Friday between 11:15am and 6:15pm (except STAT holidays). All Designated Visitors have received links to make bookings.
  • Flower deliveries are being received as long as they are in a wipeable container. Orders can be made through Buckets Fresh Flower Market in Abbotsford at abbotsfordflorist.com

Keep yourself and others safe this holiday season! Remember to wear a mask over your mouth and nose outside of your apartment. Stay 6 feet apart from others. Use hand sanitizer or wash your hands with soap and hot water regularly. Do not touch your face. Practice proper respiratory etiquette.

If you have any questions regarding this information, please contact Cheryl Dawes, Manager of Community Enrichment for Apartments at Cheryl.Dawes@mennoplace.ca or 604-851-4020.