Changes to Independent Living – Registered Visitor Program

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INDEPENDENT LIVING ONLY (Pavilion, Terrace West, Primrose Gardens):
We are pleased to announce the following change to the Registered Visitor program in the Independent Living Apartments (Pavilion, Terrace West & Primrose Gardens). This does NOT apply to Terrace East (Assisted Living), Menno Home or Menno Hospital.
We have expanded the Registered Visitor program to include TWO Registered Visitors per suite in the 3 Independent Living Apartment buildings. Today, residents of Primrose Gardens, Terrace West and Pavilion will receive the memo below that explains the expanded Registered Visitor program.
Please note that Registered Visitors will now be responsible to deliver groceries directly to the suite of the residents. Last grocery delivery to Independent Living apartments is Sunday, October 18th.
Registered Visitors may provide essential services as well as social visits within the apartment suite.
You may apply as the 2nd Registered Visitor using this link: www.mennoplacelife.com/register
Here is the memo that we will be distributed this afternoon:

MEMO TO INDEPENDENT LIVING RESIDENTS:

Menno Apartments is now allowing TWO Registered Visitors per suite in the Independent Living Apartments: Pavilion, Terrace West, Primrose Gardens
As we prepare for the cooler days of winter, Menno Apartments has expanded the Registered Visitor program to include TWO Registered Visitors per apartment suite.
The current Registered Visitor does not need to re-apply. You may choose another one of your family members, a housekeeper, a friend or someone who provides personal care services for you.
Registration is open now. We will be processing the applications over the next several weeks. Your second Registered Visitor will receive a badge as soon as possible so that they can visit with you in your suite. www. MennoPlaceLife.com/Register
What are the changes?
· TWO people who don’t live in your apartment building can visit with you or provide services (housekeeping, care) in your apartment suite.
· Grocery drop-off ends. Your registered visitor will bring your groceries to your suite and ensure that they are safe. Last grocery drop-off day is Sunday, October 18, 2020.
· There are no limits to the kinds of services or length of visits for your Registered Visitors.
Frequently Asked Questions
1. Does my housekeeper count as a Registered Visitor? Yes.
2. Can I have more than two people as Registered Visitors? No.
3. Can we visit in the common areas, such as the lobby? No. You can only visit in your apartment suite at this time.
4. How do I keep myself safe if I have visitors in my suite? Keep a safe distance apart (6 feet), wear masks and use hand sanitizer frequently.
5. Can I change Registered Visitors? Yes, but not frequently. Contact Nik if you want to make a change to the people who are Registered to visit you – Nik: 604.851.4006
6. What happens to my groceries that are delivered? Your Registered Visitor will bring them to you.

Elections BC and Voting at Menno Place

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All residents of Menno Place – Menno Home, Menno Hospital, Primrose Gardens, Terrace East, Terrace West and Pavilion have been registered for mail-in ballots for voting in the upcoming provincial election.

The mail-in ballots were ordered several weeks ago and will arrive on Monday, October 19th. Residents may vote until the 22nd when the ballots will be picked up from Menno Place by Elections BC.

If a resident in Menno Home or Hospital wishes to vote, they may tell the nursing team. We will provide assistance for them to vote. You may also request their ballot during a safe social visit. We will provide it to you and you can indicate their vote, seal it and return it to the Visitation Host. Please make arrangements with Garry.Janzen@MennoPlace.ca for this prior to your visit so we can be prepared with the ballot.

Additional Time Slots for Home & Hospital Safe Social Visits

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Additional time slots have been added to the Home & Hospital Safe Social Visits calendar for Oct, Nov and Dec. Designated Visitors for Home & Hospital received an email on Tuesday, October 13th with links to book.
If you have any questions about Safe Visits with your loved one in Home or Hospital, please contact Life Enrichment Coordinator, Garry Janzen at at 604-851-1332 or Garry.Janzen@mennoplace.ca

The Visitation Host Team is Growing!

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The Visitation Host team is growing!

We are pleased to welcome Diana as our Visitation Host Lead. She is training with Garry to ensure the visitation schedule is full each day. She is a vibrant member of the team and will be facilitating safe visits in Terrace East beginning on the 19th of October. Joining her at Terrace East is Cole who will also be facilitating visits in Terrace East. Primary contacts for Terrace East will receive the online booking link via email shortly.

 

In addition to Nikki at Menno Hospital, we will soon be welcoming Gail (full-time) and Tonya (weekends) to the team that facilitates safe visits. Additional booking times will be available on the booking calendar shortly.

 

At Menno Home, we welcome Joyce and Muhti who were working their first week as safe-visitation hosts this past week. Joining them in the third week of October is Shanta who will be working full-time, including the weekends. Additional booking times will be available on the calendar shortly.

 

We are excited that the team has grown from Nikki and Garry to this entire group of enthusiastic and joyful people! What a gift to our residents and to you, their loved ones.

Two monthly Safe Social Visits now available in Menno Home & Hospital

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Additional Visitation Hosts are now in place in Menno Home and Hospital, making two monthly visits possible for designated visitors moving forward. An email was sent to Designated Visitors on Friday, October 2 with links to book additional visits.

Safe Social Visits are still only available to ONE designated visitor per resident by order of the Public Health Officer. We will be announcing details for Safe Social Visits for Assisted Living Residents in Terrace East soon.

If you have any questions about Safe Visits with your loved one in Home or Hospital, please contact Life Enrichment Coordinator, Garry Janzen at at 604-851-1332 or Garry.Janzen@mennoplace.ca

Memo: Sept 17 Terrace East & Terrace West water shut down THURSDAY evening

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Date:               September 16, 2020
To:                   All Terrace East & Terrace West Residents
Re:                   Water shut down THURSDAY evening
________________________________________________________________________

 

Dear Residents of Terrace East and Terrace West,

Hot and cold water will be shut off tomorrow evening, Thursday September 17th, for four hours, starting at 9pm.

We need to do a major plumbing repair that requires us to shut off the water to both buildings. We have scheduled this work at night to try to minimize the inconvenience. The water should be back on and running when you get up in the morning.

What you need to do tomorrow evening:

  1. Please fill a container for drinking water in case you need a drink in the night.
  2. If possible, try not to flush your toilet until the morning.

Terrace East residents: If you need help filling a container, please use your call button to call a care aide and they will assist you.

Thank you for your co-operation!

Cheryl Dawes,
Manager of Community Enrichment

By the Numbers

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Since COVID-19 changed the way that we operate seniors supportive and nursing homes in British Columbia, we have been gathering data and communicating in brand new ways. We thought you would like to see some of what we’ve been up to:

112 Encouragements

From Families and Friends to our staff in the ENCOURAGE THE FRONTLINE WORKER campaign – April 13, 2020

262 Registered Visitors

Since we launched the Registered Visitor program for Independent Living on March 25, 2020

469 Members

Since we launched the private Facebook group for Families, Friends and Residents on March 16, 2020

489 Safe Visits

Since we opened the Safe Vsit program on July 31, 2020 (up to September 9, 2020)

1585 Zoom Calls

Launched on April 22, 2020. This is the number up to September 9, 2020

1619 Subscribers

To the MennoPlace Family, Friends and Residents email newsletter – an increase of 621 subscribers since March 16, 2020 when visitors were not permitted in Long-Term Care and Assisted Living

1735 Messages of Love

Since we launched the Email Your Message of Love program 2 days after visitors were not permitted in Long-Term Care and Assisted Living

55,730 Page Views

Since we launched MennoPlaceLife.com on March 19, 2020, there have been 55,730 pageviews

Safe Visit Update- Home, Hospital, Terrace East Assisted Living

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Sept. 12, 2020 – Safe Visit Update

  1. Hiring for Additional Visitation Hosts – We are pleased with the number of applicants who have applied for the Vistation Host positions. We will be hiring next week. Most of the applicants will need to give 2 weeks notice, so the process will necessarily take time to put into motion.
  2. Funding for Terrace East Assisted Living visits – The funding has arrived to hire a Visitation Host for Terrace East Assisted Living. This is good timing as the weather is turning and outdoor visits will become increasingly difficult. If your loved one lives in Terrace East, be aware that Fraser Health is requiring the same protocols for Assisted Living safe visits as for long-term care safe visits (one designated visitor, physical distance, supervised, in a Visitor Center) – Click to READ THE SAFE VISIT PROTOCOLS
  3. You may be missing Isaiah, Visitation Host for Menno Home – We said good-bye to Isaiah as he got a placement in the Education Program at UFV. We wish him the best and know that he will be an incredible educator. Congratulations, Isaiah!
  4. Thank you, designated visitors, for filling out the Safe Social Visit Preference Survey – we received 108 responses to the survey. We appreciate that you took the time to help us understand how the visits are going and what you’d like to see going forward. Our team met to discuss your concerns and preferences. This has helped us form our visitation calendar.
  5. October Booking Calendar – We will make a minor change to the times of the visits in the October bookings. This is in response to feedback about the 5pm appointment time. This visit starts just as supper is being served and has proved challenging for some residents. When we open the October calendar for booking, the changes will be made so please take note.
  6. Month by Month Bookings – These will be a thing of the past once we have our Visitation Hosts hired. You will be able to book your visits months in advance. Thank you for your patience in all of this. The past two months have allowed us the opportunity to discover patterns and plan appropriately. We are always aware that the visitation schedule can change in a moment if we have a COVID-19 positive test or if the protocols change from Fraser Health.
  7. 119 of you have filled out the Safe Visit Satisfaction Survey that is emailed to you after your safe social visit. Thank you for taking the time to let us know how you are experiencing the visits. 92.44% of you are Somewhat Satisfied (12.51%), Satisfied (24.37%) or Very Satisfied (55.46%) with your visits. Only 1.68% are Very Dissatisfied and their corresponding comments were related to the inability of their loved one to connect with them during the visit. 74% of you felt that your loved one was satisfied with the visit. It has been very meaningful for us to facilitate your visits. We seek to do all that we can to continue to provide you with the best visits possible while following Fraser Health Safe Visit protocols.