Safe Visit Update- Home, Hospital, Terrace East Assisted Living

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Sept. 12, 2020 – Safe Visit Update

  1. Hiring for Additional Visitation Hosts – We are pleased with the number of applicants who have applied for the Vistation Host positions. We will be hiring next week. Most of the applicants will need to give 2 weeks notice, so the process will necessarily take time to put into motion.
  2. Funding for Terrace East Assisted Living visits – The funding has arrived to hire a Visitation Host for Terrace East Assisted Living. This is good timing as the weather is turning and outdoor visits will become increasingly difficult. If your loved one lives in Terrace East, be aware that Fraser Health is requiring the same protocols for Assisted Living safe visits as for long-term care safe visits (one designated visitor, physical distance, supervised, in a Visitor Center) – Click to READ THE SAFE VISIT PROTOCOLS
  3. You may be missing Isaiah, Visitation Host for Menno Home – We said good-bye to Isaiah as he got a placement in the Education Program at UFV. We wish him the best and know that he will be an incredible educator. Congratulations, Isaiah!
  4. Thank you, designated visitors, for filling out the Safe Social Visit Preference Survey – we received 108 responses to the survey. We appreciate that you took the time to help us understand how the visits are going and what you’d like to see going forward. Our team met to discuss your concerns and preferences. This has helped us form our visitation calendar.
  5. October Booking Calendar – We will make a minor change to the times of the visits in the October bookings. This is in response to feedback about the 5pm appointment time. This visit starts just as supper is being served and has proved challenging for some residents. When we open the October calendar for booking, the changes will be made so please take note.
  6. Month by Month Bookings – These will be a thing of the past once we have our Visitation Hosts hired. You will be able to book your visits months in advance. Thank you for your patience in all of this. The past two months have allowed us the opportunity to discover patterns and plan appropriately. We are always aware that the visitation schedule can change in a moment if we have a COVID-19 positive test or if the protocols change from Fraser Health.
  7. 119 of you have filled out the Safe Visit Satisfaction Survey that is emailed to you after your safe social visit. Thank you for taking the time to let us know how you are experiencing the visits. 92.44% of you are Somewhat Satisfied (12.51%), Satisfied (24.37%) or Very Satisfied (55.46%) with your visits. Only 1.68% are Very Dissatisfied and their corresponding comments were related to the inability of their loved one to connect with them during the visit. 74% of you felt that your loved one was satisfied with the visit. It has been very meaningful for us to facilitate your visits. We seek to do all that we can to continue to provide you with the best visits possible while following Fraser Health Safe Visit protocols.