Memo: September 11, 2020: Water Shut Down – Primrose Gardens

 

MEMO

Date: September 11, 2020

To: Primrose Gardens Residents

Re: Water Off on September 10th

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The water in Primrose Gardens is working normally and the leak in the 4” main pipe is repaired.

We apologize for the inconvenience that you experienced yesterday when the scheduled water-off period was extended by 4.5 hours. You received notice that only the hot water would be shut off from 9am – 2pm yesterday.

The water shut-off was required as there was a leak identified in the 4” main domestic hot water pipe. The original plan was to shut off only hot water in order to minimize the impact on residents. This would have allowed for cold water to be used and toilets to be flushed throughout the day. Instead, it was discovered that both cold and hot water needed to be shut off in order to repair the leaking pipe. Both hot and cold water were off from 2pm – 6:30pm.

Our team of maintenance workers worked together to successfully repair the leak, turning all water back on at 6:30pm.

If your tap water is brown, it is from sediment from the water tanks. Please run the tap until the water is clear again. If you are still experiencing issues with your water, please call down to Reception and she’ll make sure Maintenance checks on your suite.

In the future, we will provide bottled water for residents to drink in order to minimize the risk of dehydration, particularly on such a hot day. We will also advise residents to pre-emptively fill containers with drinking and washing water in the event that both hot and cold water will be turned off.

Please call Cheryl Dawes, Manager, Community Enrichment if you have any questions.