Personal Help Button /Emergency Response – Assited Living

If you have an emergency or need help, push the Personal Help Button that is provided to you.

There is a wall mounted emergency button located in the bedroom of each apartment as well.

The telephone system is activated when the button is pushed, and the care staff on duty will respond to see what help you need.

The pendant will not work if you are on the phone at the same time as you push the pendant.

If your phone is off the hook, the pendant will not work.

Safety – Living Independently – Apartments

It is important to remember that Pavilion, Terrace West & Primrose Gardens are not health care buildings, nor nursing homes.

Independent living means you are not under constant supervision or observation and assistance is not always available.

The design of each building may entail some risks, not unlike experienced in any property where there is not constant supervision or observation.

Power Failure – Apartments

If the power goes off in your suite, open the door to the hallway.

There is emergency lighting in the halls. Be prepared!

Keep flashlights handy in your suite for such emergencies.

Do not use candles for emergency lighting.

Cordless phones do not work during power outages.

We recommend that you have one corded phone in your suite.

Safety Procedures in your Suite – Apartments

If there is smoke in your suite, close all windows, leave your suite and close your door behind you.

Do not block the door.

Activate the fire pull station nearest your suite.


Proceed to the nearest safe exit and leave the building OR nearest safe apartment. Do not re-enter the building until the Fire Department advises it is safe to do so.

Safety and Security – Fire Procedures – Apartments

Each suite is equipped with a smoke detector and sprinklers.

There are fire doors in the corridors that automatically close in the event of a fire alarm.

There are smoke detectors and emergency lighting in all public areas.

The Apartments at Menno Place staff are trained in emergency procedures and conduct regular fire drills to ensure everyone knows what to do in event of an emergency.

You may be asked to participate in fire drills from time to time so that you may be familiar with emergency procedures and feel safe in your home.

Safety & Emergency Procedure – Apartments

In case of emergency, Independent living residents should respond in the following order:

  1. Subscribers to Life – Line press Pendant Button for assistance.
  2. Call 911 for Fire, Police or Medical Emergencies
  3. Call your Family.
  4. For Building Emergencies call: 604 217-4418

Safety and Security – In Case of Emergency – Apartments

Menno Apartments is committed to providing a wide range of programs and services as outlined in this Handbook and by nature of the Tenancy arrangements and the risks associated with living in private suites, the resident remains personally responsible for their own well-being and ultimate safety, within their reasonable control.

It is recommended that all Independent Residents use a “Life Line’ like device for Medical Emergencies. 

Only the Terrace East Assisted Living area is staffed with a 24 hour person.

All other buildings do not have staff present after regular business hours.

Tenant Services keeps a watchful eye out for everyone, and the resident also watch out for each other.

Please note: the Care Staff on site are designated for Terrace East Assisted & Private Assisted Living only and are not available to check on resident in other buildings.

You are requested to contact your families or dial 911 for assistance with health related emergencies.

Fire Safety – Long Term care

Fire safety regulations are closely adhered to in the annual inspection and testing of fire alarms, sprinklers, and other life safety systems.

All our buildings are equipped with sprinklers and electronically-monitored heat and smoke detectors, fire extinguishers are also strategically positioned throughout the building.

Open flames such as candles are not permitted in the building

We schedule regular fire drills and staff training sessions to ensure the staff members know what to do.

In the event of a fire drill or a fire, move away from any doorway and await instructions from staff.  

If you discover a fire, please activate the nearest fire alarm pull station (there is an alarm at every exit) and report the location of the fire to a staff member.

Visitors are asked to remain at the resident’s side in the event of a fire alarm or drill.

You will be advised of any other action including an orderly evacuation if needed.

Infection Control – Long Term Care

You are encouraged to have yearly flu shots. We also believe that “clean hands are caring hands” and ask that you and your family use the hand hygiene products (gels/foam) installed throughout the building.

We ask your family members and visitors to remain at home until symptom free for 48 hours if they have a cold or other acute respiratory illness, or are experiencing symptoms of diarrhea or vomiting related to a viral infection.

As in most care homes, you are more susceptible to illnesses due to compromised immune systems.

At Menno Place, we strive to prevent outbreaks in the community from spreading throughout our care home. As visitors, we ask that you take the following precautions to help prevent the spread of illness:

  • Wash hands diligently using soap and water for at least 15-20 seconds, immediately before and after resident contact.
  • Use the hand sanitizer found on units upon entering the Home and upon leaving.
  • Cough/sneeze into your sleeve, not into the air or hand.
  • Do not visit if you or your family members are ill.
  • Do not visit if you have a cold or flu.
  • In the event of an influenza/gastroenteritis outbreak, please contact the nurse for visiting guidelines.
  • If outbreak is in progress, adhere to signage/posters (visit only one resident).
  • COVID Restrictions are adhered to as per current Ministry of Health orders.
  • Get an annual flu shot. Get Vaccinated.
  • If you are unable to have a flu shot, a face mask must be worn and will be provided to you, at the entrance.
  • This is only for flu season – Dec 1st – April 1st typically.
  • Have a shot for pneumonia prevention and a booster once in 5 years.

Safety – Family Safety at Menno Place – Long Term Care

  • Be an active member of the health care team by participating in Care Conference
  • Inform the nurse of the resident’s medication history
  • Wash your hands
  • Observe safety standards and policies
  • Report hazards to management
  • Some residents are at risk to exit the building on their own.  Be vigilant when leaving the building, ensuring no one accompanies you