Safe Visit Update – August 9. 2020

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The Safe Visits continue to be a joy for residents, family members and our Visitation Hosts. We now have online booking open for both Home and Hospital. The link to book was emailed to the primary contact for each resident. On Monday and Tuesday, we will call all of those who do not have an email registered with us so that you know how to book through Reception.

You can read more about Safe Visits – Lots of Frequently Asked Questions answered in the links below.

August 5th Update

Safe Visit Protocols – includes how the ONE designated visitor is chosen

Here’s some more information about the Safe Visits:

Cancellation Short-List: After you have your safe visit with your loved one, we will email you a survey to give us feedback on how it went. In that survey, there will be an opportunity for the ONE designated visitor to sign up for the “last minute” visit opportunities. These will happen if someone cancels – like the dentist office. You’ll get a phone call the day-of or the day prior to come and see your loved one. We want all the visits filled each day – no empty spots. This is only for the ONE designated visitor to visit, but it may get them a 2nd visit.
Tips to make the visit even better:This tip comes from Cheryl Ann Dawes, Manager of Community Enrichment who had a safe social visit with her mom in another care home – Tip: ask your family to send you videos and show those videos to your loved one. There are times for those with dementia that conversation can be challenging. These videos help keep the conversation going. If you don’t have videos, bring photos. Some visitors are showing photos on their phone. This is a bit small for the distance. If you have a tablet, bring that to show the photos or video.
Smile Mask:The Visitation Host has a supply of clear masks for the visit. They cost $5 and will be billed directly to the resident’s trust account. Well worth it if you are concerned about them recognizing you or not being able to lip read.
Here’s Kathrin, our Executive Director of Finance and Operations showing off how the smile mask works. This is not a medical grade mask, so our staff aren’t able to use it. They sure wish they could!