We are looking forward to you dropping in! Effective July 19th – no more pre-booking your visit!

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Tomorrow is an exciting day for residents and their loved ones – you will no longer need to pre-book your visit!

As we prepare for your arrival tomorrow and the days following, here are some considerations:

  1. We are required to screen every visitor – and this can take some time. Thank you for your patience as we ask you the screening questions. We have updated the screening process to allow screening of groups together.
  2. Even though things are getting back to normal, we do require social distancing. This will be important as you wait outside the door for your turn to enter. Thank you for keeping yourself and others safe by keeping your distance.
  3. Visitation Hosts are at the main entrances from 10am – 6pm every day. This is the best time for you to come for a visit as your wait-time will be minimized for screening. Prior to 10am, most residents are receiving care and breakfast. The nursing team is busy assisting residents. You may need to wait longer if you come earlier than 10am. 
  4. Give us a heads-up – If you are planning to visit after 6pm, we ask that you phone Reception (before 4pm, M-F) to let them know you will be arriving. This message will be passed along to nursing so that they can be prepared to receive you.
  5. Be sensitive about numbers of people and length of visit. Many residents tire easily. You know your loved one best. Please be sensitive to their needs as you plan your visit.
  6. Fully vaccinated – you will be required to show your evidence of 2 doses of COVID-19 vaccine plus 14 days in order to remove your mask when you are alone with your loved one.
  7. Everyone must wear their mask at all times. The only time it comes off is for fully vaccinated visitors who are with your loved one in a private space.
  8. The staff who are fully vaccinated are ALSO taking off masks and goggles tomorrow. They will need to wear a sticker (as you do) to indicate that they have provided evidence of their double-vaccination plus 14 days.
  9. Everyone is excited and everyone is also feeling unsure. It has been a LONG time since visitors were able to drop-in – since March 16, 2020! Following the guidelines will give everyone the confidence that the environment is SAFE!
  10. For those of you visiting a loved one in Terrace East Assisted Living, you must be screened before walking through the building. Please do not use the enterphone to go directly to your loved one’s apartment suite.
  11. Remember – if you want to leave the apartment building or unit, you need to let the nurse know and use the sign-out/sign-in sheet. This sheet is used in the event of an emergency such as a fire. If your loved one is not in their room and the sheet is not signed, we will begin a thorough search thinking that they are missing or unsafe. If they are not found easily, we will involve the police in the search. You can avoid this with by signing-out and signing-in when you return with your loved one.
  12. We are excited for you! This has been a long, hard journey for you. Welcome back! We look forward to seeing you!