RESIDENT AND FAMILY-CENTRED CARE (RFCC)

As we have come out of the pressure of the pandemic on our residents, families and staff, we recognize that it is an opportune time to put the spotlight onto RESIDENT AND FAMILY-CENTRED CARE!

A steering committee was formed that comprised of residents, family members, staff, physicians and executive leaders. Our goal was to put the focus onto what matters most to each resident who lives and is cared for at Menno Place.

The steering committee describes Resident and Family-Centred Care (RFCC) this way:

Resident and family-centred care at Menno Place starts with asking our residents and their families, “What matters to you?”

We focus on respectful engagement, collaboration and communication so we can help each resident achieve their best days possible.

As you read this definition, here are some ways to think about how it applies at Menno Place:

• The definition starts with and ends with our residents. Without residents at Menno Place, there is no reason to exist. They are the centre. It is for our residents that we do all that we do – from maintenance to administration and all that comes between.
• The definition begins with our action and initiative. It is the responsibility of the staff and leadership of Menno Place to ensure that we keep the spotlight on providing RFCC.
• The definition shares the easily remembered, simple question that will initiate an RFCC focus with a resident or family member – “What matters to you?”
• The definition includes the 3 primary ways we engage in RFCC: respectful engagement, collaboration and communication.

For generations, Menno Place has provided trusted, compassionate care for the elderly in the Abbotsford community. As the philosophy of caring for the elderly has transitioned from a medical/institutional model to an individual/homelike model, it is appropriate for Menno Place to, once again, put the spotlight on our fundamental value of caring deeply and specifically for EACH individual resident while including their family.

We are excited to include you, the residents and families as the center of our spotlight.

1. Does the definition (above) do a good job of describing how we aspire to connect with all residents and their families here at Menno Place?
2. Are you the type of person who can condense this definition even further into a tagline? We are running a tagline contest between July 11th and July 20th. Enter your tagline and you could win a $150 gift certificate for a local Abbotsford restaurant!

The COVID pandemic has been difficult on residents, their families and our staff. We are only now getting some time to “breathe” and reflect on all that happened during this time. One thing that was VERY CLEAR to us is that our residents are WELL LOVED. This became apparent through the many, many ways you advocated for your loved ones. This knowledge of the love and advocacy for elders gives us both opportunity to reflect and to listen. This is our goal as we put the spotlight onto Resident and Family-Centred Care.

Thank you, once again, for all the ways you LOVE the people who call Menno Place their home. Blessings to you.

CLICK HERE TO ENTER THE TAGLINE CONTEST:
https://mennoplacelife.com/rfcc-tagline-contest-entry-form/#form