Each year, Menno Place asks the Families and Friends of our residents how we are doing as we love and serve your loved one. This survey takes only a few minutes and provides us with a wealth of information for both encouragement and improvement.
This survey is now closed. It was open from 07/22/21 to 08/07/21 – 255 people responded to the survey.
We have done this “How are we doing?” Family and Friends Satisfaction Survey in 2018 and 2019. Due to COVID, we did not issue the survey in 2020.
Here are the questions we asked you in this survey:
- How long have you been connected to Menno Place as a family member or friend of a resident?
- What area of Menno Place is most relevant to you? (Home, Hospital, Apartments)
- Recreation: How would you rate the quality? What suggestions do you have to help us improve the recreation experience for residents?
- Nursing: How would you rate the quality? What suggestions do you have to help us improve the quality of care for residents?
- Meals and Dining: How would you rate the quality? What suggestions do you have to help us improve the meals or dining experience for residents?
- Pastoral Care (spiritual): How would you rate the quality? What suggestions do you have to help us improve the Pastoral (spiritual) care for residents?
- How confident are you in knowing who to speak to if you have questions, concerns or suggestions?
- How responsive have we been to your questions or concerns?
- *NEW FOR 2021* How satisfied or dissatisfied are you with the safety of Menno Place for your loved one during the COVID pandemic?
- What suggestions can you offer that will help us improve safety for residents at Menno Place?
- Overall, how satisfied or dissatisfied are you with Menno Place?
- How likely is it that you would recommend Menno Place to a friend or colleague?
- What suggestions can you offer that will help us improve our care and services at Menno Place?