Lifeline Service – Independent Living

For seniors and patients who are looking for services that are designed to help them live independently and safely at home.

Valley Alert Lifeline Service – 604-854-5991

Financial Information – Living at Menno Apartments

We encourage you, your family or your designated person to continue managing your personal finances.

The philosophy of Independent Living promotes participation in decisions that emphasize independence, autonomy, individuality, choice, dignity, privacy, shared responsibility, negotiated risk, in a homelike environment.

Housekeeping Service – Apartments

Weekly in-suite Housekeeping Service is available for monthly fee. See the LEC for current rates. The service includes:

  • Vacuuming and light dusting,
  • Cleaning Kitchen & bathroom floors,
  • Wiping countertops,
  • Disinfecting toilet,
  • Cleaning tub/shower and kitchen & bathroom sinks,
  • Garbage removal on cleaning day.
  • Weekly bed linen change,
  • Weekly laundering of bed linens and towels.

For Private Pay and Fraser Health funded residents, this is included in the rental package.

Laundry: Bed linens and towels will be laundered overnight and returned to you the following day. Please supply a laundry basket, laundry detergent and fabric softener for laundering of bed linens and towels. Please ensure that you have labeled your items.

The housekeeper will place the basket of laundry outside your suite and the overnight staff will launder the items and return them by the following morning.

We also provide a personal laundry service for an additional $8.00 per load. 

This is a scheduled service and can be arranged by contacting the Receptionist or Life Enrichment Coordinator. Menno Place cannot be held responsible for loss of, or damage to, laundry.

Cleaning Schedule & Staffing: You will be notified of the day and time your Housekeeping will be done. Staff members are scheduled based on a rotation and we do not guarantee the same person every week. 

There may be times when the schedule and staffing will change due to unforeseen circumstances.  This will be communicated to you as soon as possible.

Menno housekeeping personnel have criminal records checks and health clearance to work on our campus.  Training is ongoing and staff performance is regularly reviewed. 

Cleaning Products: Menno Place values the environment and uses Stabilized Aqueous Ozone instead of cleaning chemicals. It works as a natural, all-purpose cleaning and sanitizing agent for hours, after which point it turns back into water and oxygen. Aqueous ozone is nature’s most effective cleaner; stain remover; deodorizer and germ killer. It eliminates pathogens, grime, grease, mold, mildew and more from any surface. It’s also 50% more powerful than chlorine bleach and leaves no residues, reverting back to water and oxygen after heavy-duty cleaning.

Apartments – Your Neigbourhood – Apartments

We encourage you and your family to get to know your new neighbourhood. There are a number of areas you may want to discover and experience as you live here.

The Bistros in the Pavilion, Terrace West and Primrose buildings are available for a beverage and snack.

The Bistro is open daily from 8:30 am to 11am and 2:30 pm to 4:00 pm.

There are Common Areas throughout all of the Apartments at Menno Place. These areas are for residents to sit and visit or to participate in activities such as puzzles, ping pong, or billiards.

Please check your daily calendar for specific activities and where they are located. Designated areas can be reserved for your Special Event. See Reception for details.

The Terrace Wellness Centre is located across from the dining room. You are welcome to use the exercise equipment and the blood pressure machine.

The Primrose Gardens Exercise Centre is located past the main entrance lounge in the East hallway. Stay active and enjoy the exercise equipment that is available for your use.

The Pavilion Exercise Centre is located on the third floor lounge.

Between the Menno Home & Hospital buildings, we have The Courtyard. It is a secure, enclosed area that contains a vegetable garden, large trees, and planters with beautiful flowers, refreshing fountains, shady grass and covered areas. You are encouraged to enjoy the sun or shade and on occasion enjoy the guest musicians.

The Living Waters Gardens is a peaceful and beautiful oasis. You can enjoy the lovely flowers and be refreshed by the water feature as you sit in the shade, be reinvigorated by the breeze or delight in a sunny day.

The Hospital Chapel and the Home Chapel hosts many get-togethers, including: Concerts of Care, Sunday Worship Services, Prayer Circles, Catholic Mass, Educational Gatherings, Banquets, and Memorial Services.

If you and your family would like to go off-site for a walk, we have Mill Lake Park only three blocks north of the Menno Place Campus. Mill Lake has something to offer everyone. You’ll find everything from lakeside benches, quiet picnic areas to an impressive spray park and playground area. It is great for a family gathering and still close to home.

Utilities – Apartments

Billing: Pre-authorized payments through automatic debit will be processed on the first of each month or the first business day after the first.

Any additional charges incurred throughout the previous month will be included in the monthly debit and you will be issued a statement of account and a receipt.

Hydro: When you move in, an account must be set up with B.C. Hydro.

The Apartments at Menno Place requires BC Hydro service to be in your name.

BC Hydro – Service Confirmation: Transfer of service and new accounts can be done via telephone or on-line with the computer. Call BC Hydro toll free at 1 (800) 224 9376 or go on-line at:

You will be given a form with your Tenancy Agreement paperwork that provides you with easy instructions. Please return this form to reception.

This does not apply to Primrose Gardens, Private Pay Assisted Living or Fraser Health Subsidized Assisted Living, as hydro is included in the rental package.

Resident and Visitor Parking – Apartments

Underground parking is available for residents that drive. There is a monthly fee for using a parking space in the parkade. The Reception Office will assist you with assigning a parking stall and supplying the garage door opener.

Visitors can park on the Menno Place Campus side of Primrose Street and Brundige Street.

During weekdays, a Parking Pass is required for Primrose or Brundige Street Parking and is available at the Primrose Gardens or Terrace East Reception.                         

Visitor Paid Parking is also available around the Menno Place Campus in spots that are marked VISITOR.

Residents of the Pavilion, Terrace East and Terrace West may purchase a Monthly Visitor Parking Pass for the Menno Place Campus. This parking pass is available through Impark.

See Reception Office for details.