Personal Help Button /Emergency Response – Assited Living

If you have an emergency or need help, push the Personal Help Button that is provided to you.

There is a wall mounted emergency button located in the bedroom of each apartment as well.

The telephone system is activated when the button is pushed, and the care staff on duty will respond to see what help you need.

The pendant will not work if you are on the phone at the same time as you push the pendant.

If your phone is off the hook, the pendant will not work.

Safety and Security – Fire Procedures – Apartments

Each suite is equipped with a smoke detector and sprinklers.

There are fire doors in the corridors that automatically close in the event of a fire alarm.

There are smoke detectors and emergency lighting in all public areas.

The Apartments at Menno Place staff are trained in emergency procedures and conduct regular fire drills to ensure everyone knows what to do in event of an emergency.

You may be asked to participate in fire drills from time to time so that you may be familiar with emergency procedures and feel safe in your home.

Safety & Emergency Procedure – Apartments

In case of emergency, Independent living residents should respond in the following order:

  1. Subscribers to Life – Line press Pendant Button for assistance.
  2. Call 911 for Fire, Police or Medical Emergencies
  3. Call your Family.
  4. For Building Emergencies call: 604 217-4418

Safety and Security – In Case of Emergency – Apartments

Menno Apartments is committed to providing a wide range of programs and services as outlined in this Handbook and by nature of the Tenancy arrangements and the risks associated with living in private suites, the resident remains personally responsible for their own well-being and ultimate safety, within their reasonable control.

It is recommended that all Independent Residents use a “Life Line’ like device for Medical Emergencies. 

Only the Terrace East Assisted Living area is staffed with a 24 hour person.

All other buildings do not have staff present after regular business hours.

Tenant Services keeps a watchful eye out for everyone, and the resident also watch out for each other.

Please note: the Care Staff on site are designated for Terrace East Assisted & Private Assisted Living only and are not available to check on resident in other buildings.

You are requested to contact your families or dial 911 for assistance with health related emergencies.

Medical Order of Scope of Treatment (MOST) – Long Term Care

We have a document your Doctor would be happy to discuss with you called the MOST.  This stands for Medical Orders of Scope of Treatment.

It explores your values, goals and the range of treatments available.

It indicates your choice for treatment should you become ill.

The MOST helps care providers honor what is important to you.

Only your doctor can complete this document. 

The MOST is completed within 30 days of move-in and reviewed yearly.

At Menno Place we believe that you and your families should: be informed, participate in planning, choose the degree of intervention, and review your choices regarding the management of life-threatening events and final stage of life with a medical person.

Consider a “Power of Attorney” for financial responsibility. Consider a “Representative Agreement” for care needs decisions.

Emergency Policy – As per the requirement of the Residential Care Regulations, we adhere to a policy whereby, if you develop an unexpected potentially life threatening problem that is unrelated to your diagnosis (e.g. fall with suspected injury/fracture), you will be transferred to Acute Care unless you direct us otherwise. This may disregard any degree of intervention previously signed.

Advanced Directives – MY VOICEis a planning booklet of advanced care plans that are instituted when people are capable adults. It gives healthcare choices that care providers respect when the person comes into their care.

The Ministry of Health Residential Care Regulation mandates that advance directives be in place for each and every resident.

Please contact the Social Worker/your nurse for more information about advanced care plans/MY VOICE.

Protection of People and Property – Long Term Care

Your room and bathroom are equipped with emergency call bells if you need assistance.

Please advise staff if your pull cord is not within easy reach.