Advance Care Planning

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Each Apartment resident is advised to complete their Advance Care Directives (Fraser Health) and is required to complete their Greensleeve (see Life Enrichment coordinator for assistance). This is a magnetized wallet for the fridge that holds a list of your medications, substitute decision makers and any advance care planning documents. Paramedics rely on the Greensleeve to provide your preferred response to emergency intervention. Assisted Living residents have this provided for them.

Each Long-Term Care Home resident is expected to have completed a MOST form – (Medical Orders for Scope of Treatment).

Fraser Health Authority

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If someone for whom you provide care (e.g. an aging parent or spouse) needs more help due to chronic illness, disability or mental frailty, contact Fraser Health and ask for an assessment. The Abbotsford office number is 604.556.5000. or Home Health Team: 1-855-412-2121

A Case Manager, who is a Registered Nurse, will arrange to visit, and then make an assessment based on physical, mental and social factors. 

Ideas, Compliments, Concerns – Apartments

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We welcome your comments and concerns.

For your convenience we have a Menno Place “Compliments & Concerns” form for this purpose. The forms are available from the Reception office.

Should you have a complaint, please ensure that you follow the complaint process so that corrective action may be taken.

For Independent Living, please use the Menno Place Compliments and Concerns form.

All concerns will be followed up and any actions taken in response to your concern will be discussed with you.

Your feedback assists us in providing the best possible service for all Residents.

Assisted Living – Welcome

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We are pleased that you have chosen to make your new home with us.

This handbook will give you general contact numbers and information about Assisted Living at Menno Place.

If you have any questions, please call reception at 604-851-4004.

Assisted living is intended for people who are able to select and direct the personal assistance services they need.

The care principals of assisted living – choice, privacy, independence, individuality, dignity, and respect – derive from a recognition that adults, even when they need support and assistance in daily life, retain the ability and right to manage their own lives.

Assisted living enables residents to maintain their privacy by living independently in their own lockable personal space within the residence.

Residents maintain dignity by making choices about their daily activities, based on personal preferences and lifestyle. When required, staff provide the assistance that is least intrusive and support residents to live as independently as possible.

Housekeeping Service – Apartments

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Weekly in-suite Housekeeping Service is available for monthly fee. See the LEC for current rates. The service includes:

  • Vacuuming and light dusting,
  • Cleaning Kitchen & bathroom floors,
  • Wiping countertops,
  • Disinfecting toilet,
  • Cleaning tub/shower and kitchen & bathroom sinks,
  • Garbage removal on cleaning day.
  • Weekly bed linen change,
  • Weekly laundering of bed linens and towels.

For Private Pay and Fraser Health funded residents, this is included in the rental package.

Laundry: Bed linens and towels will be laundered overnight and returned to you the following day. Please supply a laundry basket, laundry detergent and fabric softener for laundering of bed linens and towels. Please ensure that you have labeled your items.

The housekeeper will place the basket of laundry outside your suite and the overnight staff will launder the items and return them by the following morning.

We also provide a personal laundry service for an additional $8.00 per load. 

This is a scheduled service and can be arranged by contacting the Receptionist or Life Enrichment Coordinator. Menno Place cannot be held responsible for loss of, or damage to, laundry.

Cleaning Schedule & Staffing: You will be notified of the day and time your Housekeeping will be done. Staff members are scheduled based on a rotation and we do not guarantee the same person every week. 

There may be times when the schedule and staffing will change due to unforeseen circumstances.  This will be communicated to you as soon as possible.

Menno housekeeping personnel have criminal records checks and health clearance to work on our campus.  Training is ongoing and staff performance is regularly reviewed. 

Cleaning Products: Menno Place values the environment and uses Stabilized Aqueous Ozone instead of cleaning chemicals. It works as a natural, all-purpose cleaning and sanitizing agent for hours, after which point it turns back into water and oxygen. Aqueous ozone is nature’s most effective cleaner; stain remover; deodorizer and germ killer. It eliminates pathogens, grime, grease, mold, mildew and more from any surface. It’s also 50% more powerful than chlorine bleach and leaves no residues, reverting back to water and oxygen after heavy-duty cleaning.

Meals – Assisted Living

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Lunch is served at 12 noon. Announcements and prayer are done prior to the meal so you should plan on being in the dining room by 11:50am.

The Supper Meal at the Terraces and Primrose Gardens is served at 5pm. This is offered as an optional package for Independent Living residents. If you are interested in purchasing this option inquire at the Reception Office.

The supper meal is included in the rental package for Terrace East Assisted Living residents, both Private Pay and Fraser Health residents.

If you are ill or will miss your meal due to a medical appointment you can request at Reception for your meal to be set aside for you to pick up on your return or have another resident bring it to your suite. You may also choose to attend supper instead. Please note: choosing to eat supper instead of the lunch meal must be on the same day of the missed lunch meal.

The Manager of Food Services will meet with the residents from time to time so that you might have input into Menu choices and dining room services.

Apartments – Your Neigbourhood – Apartments

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We encourage you and your family to get to know your new neighbourhood. There are a number of areas you may want to discover and experience as you live here.

The Bistros in the Pavilion, Terrace West and Primrose buildings are available for a beverage and snack.

The Bistro is open daily from 8:30 am to 11am and 2:30 pm to 4:00 pm.

There are Common Areas throughout all of the Apartments at Menno Place. These areas are for residents to sit and visit or to participate in activities such as puzzles, ping pong, or billiards.

Please check your daily calendar for specific activities and where they are located. Designated areas can be reserved for your Special Event. See Reception for details.

The Terrace Wellness Centre is located across from the dining room. You are welcome to use the exercise equipment and the blood pressure machine.

The Primrose Gardens Exercise Centre is located past the main entrance lounge in the East hallway. Stay active and enjoy the exercise equipment that is available for your use.

The Pavilion Exercise Centre is located on the third floor lounge.

Between the Menno Home & Hospital buildings, we have The Courtyard. It is a secure, enclosed area that contains a vegetable garden, large trees, and planters with beautiful flowers, refreshing fountains, shady grass and covered areas. You are encouraged to enjoy the sun or shade and on occasion enjoy the guest musicians.

The Living Waters Gardens is a peaceful and beautiful oasis. You can enjoy the lovely flowers and be refreshed by the water feature as you sit in the shade, be reinvigorated by the breeze or delight in a sunny day.

The Hospital Chapel and the Home Chapel hosts many get-togethers, including: Concerts of Care, Sunday Worship Services, Prayer Circles, Catholic Mass, Educational Gatherings, Banquets, and Memorial Services.

If you and your family would like to go off-site for a walk, we have Mill Lake Park only three blocks north of the Menno Place Campus. Mill Lake has something to offer everyone. You’ll find everything from lakeside benches, quiet picnic areas to an impressive spray park and playground area. It is great for a family gathering and still close to home.

Visitor Access to Your Building – Apartments

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There is an Enterphone at the entrance of all buildings.

Visitors can notify you by pressing your phone code on the touch pad when they arrive. When someone is at the door and buzzing your suite you will hear two quick rings.

Lift your handset and find out who it is. If you know them tell them your suite # and then press 6 to allow entry and then hang up. If you choose to not let someone in simply hang up and do not press 6.
    

If you are on the phone and you get the two quick rings from the entry door, tell your caller to hold and then press the FLASH button on your phone. This puts your caller on hold and allows you to speak with the person at the door. After you have pressed 6    to open the main door you will automatically be reconnected with your caller.

For the security of all, please do not allow anyone into the building that you do not know.

Telephone and Voice Messaging User Guide – Apartments

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TO MAKE A PHONE CALL YOU MUST DIAL 7 THEN YOUR NUMBER
To call long distance you must dial 1 + 7 + Area Code + Number

All residents names and numbers are registered with both 411 Directory Assistance and 911 Emergency Operators.

Set up a Voice Greeting for your phone. Please ask a family member or friend to help you if you have any problems with setting up your greeting. To set up Voice Greeting, press *98.

  • If you are not home or you don’t answer an incoming call it will forward to your phone mailbox after 6 rings.
  • If you are on the phone and a caller leaves a message on your phone mailbox your phone will ring after you hang up to alert you to a new voicemail message
  • To retrieve your messages please dial *98 A recorded voice will give you instructions. When you have listened to your message press ‘4’ to delete it.

To EXIT the system, simply hang up.

Telephone – Apartments

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For Pavilion residents only: Once you have selected your suite, you should contact Telus to arrange for your telephone hookup. Each suite has been pre-wired.

If your phone is to be connected before you move in and the Telus technician requires access to your suite to complete the connection, kindly notify the reception office at Terrace East.

For Terrace West, Terrace East, and Primrose Gardens residents, the Life Enrichment Coordinator will assign and activate your telephone prior to your move-in date.