Enterphone System – Apartments

Each suite is required to have a telephone as the building uses an Enterphone security system.

Visiting times are unrestricted. Residents are responsible for the supervision of all visitors while in the buildings. Visitor access is gained by contacting the resident via the Enterphone system located at the building entrance. Visitors are permitted to stay overnight for up to 14 days without permission from the Apartments.

Resident access to the buildings is by key or fob entrance. Access can be gained via the parkade.


Apartments  – Chaplain Kevin Downey – 604.851.7392

Hospital – Chaplain Alison Cumming – 604.851.7396

Home – Chaplain Dr Ann Thakkar – 604.851.7395

Adjusting after the Move

Moving from your home into a Retirement Community or Residential Care is like moving to a new neighborhood.

In many ways it can be a welcome and positive change both for you, as your care needs grow as well as for your concerned family members or loved ones.

But it can also be stressful. It will take time for you to settle in as you get to know your new neighbors and the community you now live in. As you get to know them they are now getting to know you.

It is not unusual for you to feel anxious, sad, angry or confused.

Ongoing support from family and friends during the adjustment period will ease your transition.

But the best way for you to make the transition easier is to embrace the change, engage in and with the community you now live in. Get involved and participate where you can.  

What helps you adjust to your new neighborhood?

  1. Bring yourself with you. When possible bring your interests and hobbies with you.
  2. Maintain Independence. Continue to do the things you can do, and ask for help to be as independent as you can be.
  3. Talk to Someone. It helps to talk to others when you feel overwhelmed. Talk to family members or friends, a chaplain or a social worker.
  4. Maintain your Relationships. It is important to stay connected to your family and friends. It is also important to work on making new friends with staff and your neighbors.
  5. Share your Stories and Listen to Others Stories. Telling stories helps us to express who we are so that others can know us. Listening to other people’s stories helps us get to know them.
  6. Get involved and Be Aware. Engage in the different activities available to you and others. Enjoy some time with others during meal times, a great place to share your stories.
  7. Reflect and Give yourself Time to Adjust. Think about past times when you dealt well with challenges and change. What did you do that helped? What gives you hope and joy?

Cardio Pulmonary Resuscitation (CPR) Policy Guidelines – Assisted Living

All Assisted Living sites must have a written policy that reflects their philosophy and staff training regarding CPR (eg. Assisted Living Workers/Health Care Aides can perform CPR on tenants after a witnessed collapse if they feel comfortable performing the task; the 911 operator may direct the ALW/HCA to perform CPR until the paramedics arrive and the ALW/HCA can perform CPR if they feel they can).

Fraser Health does not require AL sites to provide CPR training for staff

Fraser Health does not provide funds for training Assisted Living staff in doing CPR

CPR Level C is a required prerequisite of the Provincial Health Care Assistant Program curriculum which all HCA/ALWs complete as entry to practice as a HCA/ALW.

The specific AL site CPR Policy will be discussed with tenant and family/contact during the pre-occupancy meeting. Reference to the specific AL site policy should be included in the site Handbook which is available to each tenant

The Good Samaritan Law applies to anyone who performs CPR on any citizen.

Good Samaritan Act: [RSBC 1996] CHAPTER 172

No liability for emergency aid unless gross negligence

1. A person who renders emergency medical services or aid to an ill, injured or unconscious person, at the immediate scene of an accident or emergency that has caused the illness, injury or unconsciousness, is not liable for damages for injury to or death of that person caused by the person’s act or omission in rendering the medical services or aid unless that person is grossly negligent.


2. Section 1 does not apply if the person rendering the medical services or aid

(a) is employed expressly for that purpose, or

(b) does so with a view to gain.

Health Care (Consent) and Care Facility (Admission) Act 3. The Health Care (Consent) and Care Facility (Admission) Act does not affect anything in this Act.

Ideas, Compliments, Concerns – Apartments

We welcome your comments and concerns.

For your convenience we have a Menno Place “Compliments & Concerns” form for this purpose. The forms are available from the Reception office.

Should you have a complaint, please ensure that you follow the complaint process so that corrective action may be taken.

For Independent Living, please use the Menno Place Compliments and Concerns form.

All concerns will be followed up and any actions taken in response to your concern will be discussed with you.

Your feedback assists us in providing the best possible service for all Residents.

Getting Involved – Become a Volunteer

A “volunteer” is a person who by their own free choice performs any assigned duties, receives no salary, and is registered as a volunteer for the purpose of engaging in volunteer service.

Volunteers add a new dimension to the service they provide on Campus.

Volunteers apply and are selected for volunteer services through an application process managed and coordinated through the Recreation & Volunteer Manager (Menno Place).

Volunteers for Menno Place are required to provide TB screening and a Vulnerable Sector criminal record check (Ministry of Public Safety and Solicitor General).

Volunteers may provide their services in one or more of the following types of programs: Recreation/Activities Program, Resident Care Program, helping run the Fireside Gift Store, Visitation, Assisting in group activities, Assisting in outings in the community, Other – demonstrations/presentations of hobbies, entertaining, pet visits

New volunteers receive a formal interview and an orientation to their area of service by the assigned service contact.

We want to foster a close and positive relationship with you and your family during your stay. We encourage your suggestions to improve the quality of life of our residents. 

Please share with us any suggestions, compliments or concerns with a member of our team here at Menno Place, or follow the process. Your feedback is important to us.

Scents Safe Environment – Apartments

Many individuals have allergies or medical conditions triggered by the smell of flowers, perfumes or after shaves, lotions, etc. 

Scented products can cause a variety of health problems such as sinus congestion, wheezing, or shortness of breath.

Menno Place is committed to minimizing these risks.

To ensure the health and well-being of all persons involved we maintain a scent-free environment and ask you to join us in limiting/eliminating the use of scented products.

Visitors – Apartments

There are no set “visiting hours” or restrictions on your activities.

You, your family and friends may come and go as you please provided you do not disturb the quiet enjoyment of other residents.

Your suite is your home, and you decide who enters your suite.

Pressing the number 6 on your phone pad after you have spoken to the person at the front door will allow remote entry to the building.


Fire regulations require that the Apartments at Menno Place staff are aware of how many people are in the building overnight.

Please inform the office if you have overnight guests or if you will be away overnight

Pets – Apartments

Visiting pets must be on a leash.

You are responsible for any ‘accidents’ that may happen during pet visits.

Please not that Pets are not allowed in the Dining Rooms or Bistros.

Residents are permitted to have pets live with them in their suites only by completing an application and having it approved by Menno Apartments.

Smoking, Cannabis, Alcohol – Apartments

Smoking tobacco or cannabis is not permitted in the building or on the balconies.

Smoking is permitted outside in the designated smoking areas only.

Growing cannabis in any location on campus is also prohibited.

Non-compliance will result in the termination of your Tenancy Agreement.

Use of alcohol in your suite is each resident’s personal choice.