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Philosophy of Care

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To support, honor, and celebrate the wisdom and diversity of our residents in a person focused, caring environment through…

Resident and Family Centered Care
Our focus of care recognizes that people have individual values, cultural history and personal preferences, and that each person has an equal right to dignity, respect, and to direct their care.  Specifically, it is an attitude, not a procedure. It involves advocacy, empowerment and respect for one’s autonomy, voice, self-determination and participation in decision-making.

Our Definition of Resident and Family Centered Care (RFCC):
“Providing resident and family centered care means working collaboratively with residents and their families to provide care and services that are respectful, compassionate, culturally safe, and competent, while being responsive to their needs, values, cultural backgrounds and beliefs, and preferences”. (Accreditation Canada)

The four Core Concepts that support RFCC include:
Dignity and respect: Listening to and honoring resident and family perspectives and choices. Resident and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.

Information sharing: Communicating and sharing complete and unbiased information with residents and families in ways that are affirming and useful. Residents and families receive timely, complete, and accurate information to effectively participate in care and decision‑making.

Partnership and participation: Encouraging and supporting residents and families to participate in care and decision making to the extent that they wish.

Collaboration: Collaborating with residents and families in policy and program development, implementation and evaluation, facility design, professional education, and delivery of care.

The RFCC philosophy focuses on the individual rather than on the condition, and on the person’s strengths and abilities rather than losses.
At Menno Place staff members respect the wishes, concerns, values, priorities, perspectives and strengths of the person and family. Value for human dignity is shown by caring for residents as whole and unique human beings, not as problems or diagnoses. To support the individual’s personhood, the team provides RFCC with a focus on the person and the relationship; not the disease.

What does RFCC look like in real life? Speaking to you respectfully; engaging in social conversation; offering choices; greeting and expressing interest in you; discovering what makes life meaningful for you. RFCC is a 24/7 commitment.